Job Description

Sales Team Manager

£35-40K (£50-60K OTE)

Bournemouth

Permanent

The Sales Team Manager be responsible for the performance and management of a team of Sales Executives. Day to day management will include individual performance management, supporting with Training and development and recruitment, lead distribution and management.

Key Duties

• Accountable for their Sales Team achieving their Sales KPI’s (e.g. Revenue, Conversion Rate, Cancellations, Cash payments)
• Day to day management and performance management of team members (e.g. Absence, 121, Daily Stand Ups etc.)
• Responsible for the daily CRM/Lead Management and distributing to team
• Support team members with their personal development by arranging training/coaching and assist with the onboarding of new members of the team.
• Ensure personal Sales KPI’s are achieved in line with monthly/daily company target
• Handling chat enquires and inbound calls from potential customers, which include sending emails and texts.
• Making outbound calls to warm leads who have expressed an interest in enrolling with us
• Support recruitment by interviewing candidates with HR

Skills and Knowledge

• Demonstrable experience of effective leadership in a targeted contact centre environment - preferably a Sales environment
• A determined and driven attitude with a confident approach towards results oriented and targeted styles of working
• An articulate individual with excellent communication skills, both written and verbal.
• Ability to develop and maintain positive internal and external relationships, both sideways and upward.
• Flexibility and willingness to take on new responsibilities or duties as driven by business needs – an advocate for change
• Excellent interpersonal skills with the ability to connect with people by phone and email.
• Understand the importance of leading by example
• Previous experience of lead management, use of a CRM and the reporting functions it holds.
• Strong Microsoft Office skills (e.g Outlook, Excel, etc.)