German Customer Service Advisor

Job Description

German Customer Service Advisor

As a German speaking customer service advisor, you will be representing the business, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Duties:

  • Ensure customer queries are answered promptly and completely…

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German Customer Service Advisor

As a German speaking customer service advisor, you will be representing the business, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call-back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation


Working hours
37.5 per week : Shifts as below…
Week 1: - 06:00 : 14:00
Week 2: - 09:00 : 17:00
Week3: - 14:00 : 22:00
1 in 3 weekends

Salary £19,000

Job Description

German Customer Service Advisor

As a German speaking customer service advisor, you will be representing the business, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call-back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation


Working hours
37.5 per week : Shifts as below…
Week 1: - 06:00 : 14:00
Week 2: - 09:00 : 17:00
Week3: - 14:00 : 22:00
1 in 3 weekends

Salary £19,000

Job Summary

Location: Portsmouth
Salary: £19000.00 - £19000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 14th March 2019

Apply now

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Key Contacts

Shellie Dennis

Shellie Dennis

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: Portsmouth
Salary: £19000.00 - £19000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
14th March 2019

Apply now

Share this job: