Service Coordinator / Engineer Scheduler

Job Description

Our client is looking for a highly organised Service Coordinator / Engineer Scheduler to support their UK service operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and has experience scheduling engineers and managing service jobs from booking through to completion.

You will act as a key point of contact for customers and engineers, ensuring service visits are scheduled efficiently, compliance requirements are met, and customers are kept informed throughout the process.

Strong organisational skills, excellent communication, and the ability to manage multiple service jobs simultaneously are essential for success in this role.

Key Responsibilities

• Manage a portfolio of allocated service customers, ensuring their service needs are handled efficiently.
• Schedule and coordinate engineers for service visits, maintenance appointments, and callouts in a fast-moving operational environment.
• Respond to customer enquiries from both contract and non-contract clients.
• Raise, allocate, and manage service callouts from booking through to completion.
• Liaise with engineers and customers to ensure service visits are completed in line with compliance requirements.
• Keep customers updated on the progress of service jobs and provide clear communication throughout.
• Plan and schedule preventative maintenance visits with customers.
• Follow up on proforma payments and outstanding quotations.
• Send job documentation to customers and review completed job cards for any remedial works required.
• Identify additional works from previous service visits and prepare quotations where needed.
• Handle incoming calls and general office enquiries.

Skills & Experience

Essential

• Previous experience scheduling engineers or coordinating field service teams
• Experience working in a fast-paced service or operations environment
• Strong organisational and time management skills
• Excellent customer service and communication abilities
• Good working knowledge of Microsoft Office
• Ability to manage multiple tasks and deadlines simultaneously
• Strong attention to detail and accuracy
• Confident IT user and comfortable working with service management systems

Benefits

• Free onsite parking
• Early finish and dress-down Fridays
• Above-statutory holiday allowance with the option to buy more
• Company social events
• Employee Assistance Programme
• Eyecare vouchers
• Cycle to Work scheme
• Friendly, supportive working environment