Job Description
Our client who distributes goods to both UK and European trade customers, is looking for a new team member to join a great existing team. To be successful in the role you must have come from a sales office background, with previous inbound sales experience.
As the first point of contact for the business, customer service skills are paramount and the ability to negotiate and convert an inbound sale to a processed order is what you will be expected to do.
As the company export goods to Europe there is also a requirement to understand a little about shipping documentation – training can be given but you need to have a basic knowledge of commercial invoicing and commodity codes etc.
Responsibilities will include..
- Efficiently negotiate and process orders received over the phone and via email.
- Completion of relevant export administration depending where good are shipped to.
- Provide product advice to customers, with the ability to upsell or switch sell as needed.
- Liaise with Warehouse and Purchasing staff to track product deliveries.
- Address customer complaints and coordinate with couriers for any issues with deliveries.
- Develop a thorough understanding of our product range to better serve customer needs.
- Work collaboratively within a small team in a busy office environment, participating in various business processes.
Skills and Knowledge Required..
- Excellent communication and interpersonal skills.
- Proven ability to work in a fast-paced, multi-functional role.
- Positive, can-do attitude and flexibility to adapt to business needs.
- Strong organisational skills and attention to detail.
- Previous experience in a sales office based role preferred.
Working hours
Monday to Friday 08.30 – 17.00pm
Salary
£25,000 - £28,000 depending on experience
