Job Description

The primary purposes of this role are to make high quality outbound telemarketing calls on specific client campaigns, perform basic campaign related admin and build a good relationship with your clients. All whilst consistently achieving and surpassing KPI and targets set by the business.

Role Responsibilities:

• Make telemarketing calls as part of client campaigns
• Ensure consistent contact is made with clients
• Make daily contact with live clients
• Catch up with lapsed clients when required
• Work with wider team and clients to ensure calling data is accurate and up to date
• Draft script and email copy for internal review
• Participate in client campaign briefings
• Play an active role on client calls and in client meetings
• Suggest opportunities internally to improve campaigns (pitch and data)
• Ensure all associated administration is completed.
• Understand and monitor own KPIs and come to 1:1s and reviews ready to discuss

Skills and Knowledge:

• Previous outbound sales, lead generation or appointment setting experience
• Comfortable liaising and building rapport with clients
• Understands client and campaign objectives
• Good, general IT skills, able to produce reports and update CRM etc.