Job Description
We are recruiting on behalf of a well-established property services and maintenance contractor who deliver high-quality repairs, maintenance, and refurbishment services across West Sussex, predominantly within the Social Housing sector. Due to continued growth, they are now seeking an experienced Operations Manager to lead service delivery, client relationships, and financial performance across multiple contracts. This is a senior leadership role offering significant autonomy, commercial responsibility, and the opportunity to drive operational excellence across a growing regional portfolio.
As Operations Manager, you will take full responsibility for operational performance across Voids, Repairs, and Maintenance contracts — ensuring works are delivered safely, profitably, and to the highest quality standards. You will lead directly employed teams and subcontractors, oversee contract performance, and play a key role in client retention and business growth.
Key Responsibilities
- Lead Voids, Repairs, and Maintenance operations across multiple contracts
- Drive service performance, quality, and compliance standards
- Ensure safe, efficient, and customer-focused delivery
- Manage operational teams and specialist subcontractors
- Set performance expectations and monitor output
- Support development, training, and accountability
- Act as senior point of contact for housing association and local authority clients
- Maintain strong working relationships and service satisfaction
- Manage contract delivery, performance reviews, and reporting
- Manage budgets, forecasting, and cost control
- Monitor KPIs, margins, and profitability
- Drive efficiencies and continuous improvement initiatives
- Support tender submissions and client presentations
- Contribute to strategic growth across the region
Skills & Knowledge
- Proven leadership experience within Social Housing our Council property services
- Background in Voids, Repairs, or Maintenance contracts
- Strong trade background (carpentry, plumbing, decorating, general building)
- Strong commercial and financial management capability
- Experience managing both direct labour and subcontractors
- Confident client relationship manager
- Results-driven with a strategic, hands-on mindset
- Strong IT and systems knowledge (CRM / job management systems advantageous)
Salary & Benefits
- £60,000 – £65,000 basic salary
- Performance bonus (OTE £90,000 – £100,000)
- Company vehicle
- Company pension
- 25 days holiday + bank holidays
- Hybrid flexibility where operationally appropriate
