Job Description

Supporting a mixed infrastructure stack, the primary objectives will be to ensure the successful delivery and on-going support of our client’s solutions. The ideal candidate will have experience in working with senior IT leadership to help plan and deliver on projects, a strong technical background is a given for this role and the ideal candidate will need to be hands on where necessary and demonstrate their knowledge in key areas of responsibility. The company is going through an exciting period of growth and launching several new services so looking to strengthen the team with talented individuals.

Duties & Responsibilities

• Working closely with existing infrastructure teams
• Be prepared to take a hands-on approach to support the team and wider business.
• Enforce industry best practice to create a proactive, integrated, IT delivery and support capability, that is customer focused as well as responsive to business change, as well as offering a scalable & flexible service.
• Evaluate & propose/recommend emerging technologies in line with business objectives including the Business justification and ROI activities.
• Work with infrastructure manager to establish of adherence to technology owned service levels, both internally and by 3rd party suppliers.
• Work with infrastructure manager to ensure data quality, integrity and security standards are defined, achieved & maintained e.g. ISO 27001, Cyber Essentials, GDPR and similar accreditations/authorisations.

Technical Skills and Attributes

• Experience of working with suppliers and datacentre colocation providers.
• Proven IT support & management experience in Microsoft Windows Server 2019+, Ubuntu, Entra, Intune, MS SQL, SQL AlwaysOn IIS, Azure.
• Virtualised environments including VMWare, Xen, Azure.
• A good understanding of networking to include L7 Firewalls/WAFs, HAProxy etc.
• Data security & integrity (Cyber Essentials Plus etc)
• Management of network monitoring portals e.g. N-Central, Zabbix & Grafana.
• Experience with working within industry standard frameworks e.g. ITIL.
• Managing backup software’s such as Veeam, ActiveBackup for Business.
• Configuring network switches via CLI (Cisco, Dell)

• Will thrive in a company with a flat hierarchy/structure, where everyone’s contribution is highly visible and critical to its success.
• Works with enthusiasm, drive, motivation, passion, resilience, and a positive attitude in personal and team activities. Is a quick learner and able to multi-task.
• Proactively identifies any technical or operational risks and suggests constructive improvement opportunities.
• The ability to display strong technical ability and confidence in decision making.
• Can simplify complex technical explanations, translating them into simple explanations for colleagues and customers alike.
• Excellent problem determination, management & resolution skills.
• Excellent interpersonal skills and strong organisation, planning and leadership skills and be able to demonstrate these both internally and with our 3rd party suppliers.
• Questions, listens, clarifies and responds in a concise and coherent manner.
• Excellent oral, written and presentation skills.
• Unwavering eye for detail and commitment to delivering an excellent service.