Job Description
Sales Support Assistant
Fareham
Permanent
£28,000 - £30,000
Do you have experience in dealing with customers as a first point of contact and supporting with the sales order process? If so, we are seeking a detail-oriented and proactive Sales Support Assistant to work closely alongside a Sales Director. You will be working in a small, local office team for a large international business.
Liaising with the Italian sales office you will be dealing directly with customers and internal teams including logistics and warehousing to deliver an exceptional service to clients.
The ideal candidate will possess strong organisational and communication skills, with solid computer literacy with ability to learn new software. This position is suitable for an individual who is eager to contribute to a fast-paced, professional environment.
DUE TO LOCATION, YOU WILL BE REQUIRED TO DRIVE AND HAVE OWN TRANSPORT – Parking is free!
Key Responsibilities
Sales Operations Support
- Oversee daily sales support activities, including order processing, quotations, and contract administration
- Ensure accuracy and timeliness of sales documentation and reporting
- Maintain and improve CRM systems and sales databases
- Management of stock and engagement with 3PL partners
Process Improvement
- Identify inefficiencies and implement streamlined sales processes
- Develop and document standard operating procedures (SOPs)
- Collaborate with sales leadership and colleagues to enhance workflows
Customer & Stakeholder Support
- Act as escalation point for customer queries and issues
- Ensure high levels of customer satisfaction and service delivery
- Liaise with internal departments (e.g., finance, logistics, marketing)
Systems & Tools Management
- Manage CRM systems
- Ensure data integrity
- Support implementation of new sales tools and technologies
- Key Performance Indicators (KPIs)
Sales process efficiency and turnaround times
- Accuracy of sales data and reporting
- Customer satisfaction scores
- CRM adoption and data quality
Skills & Experience Essential
- Proven experience in sales support, sales operations, or similar role
- Experience with CRM systems
- Excellent organisational and multitasking abilities
- Strong analytical and problem-solving skills
- Advanced proficiency in Microsoft Excel and reporting tools
- Detail-oriented with high accuracy
- Strong communication and interpersonal skills
- Proactive and solution-focused mindset
- Ability to work under pressure and meet deadlines
- Collaborative team player with leadership capability
Working Hours
Monday to Friday 8.30am /9am – 5pm
