Job Description
Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales – Building a good rapport is key!
This is not a hard selling sales role with cold calling – it’s sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.
Overseeing your own client accounts your duties will include…
- Looking after and maintaining regular contact with a given portfolio of customers
- Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises.
- Provide an excellent customer service to all general inbound calls to the department.
- Processing orders from customers over the phone, by email and online via the company website
- Developing existing customer relationships and working to sales targets – there is no cold calling involved
- Handling a variety of inquiries relating to deliveries, returns, repairs or customer support
Skills, Personality and Experience Required
- Telephone sales/customer service experience is an advantage but not essential as full training will be given – you must be confident picking up the phone!
- You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email)
- Excellent time management skills, the ability to multi-task, and be happy to work on your own initiative as well as part of a team.
- Excellent communication skills and rapport building skills
Working hours
Monday to Friday - 8.30am to 5pm (30 Mins lunch)
Salary & Rewards
£25,400 + OTE (£28,000 - £30,000 realistic in first year)
- Free parking available on site.
- Weekly training
- 22 days holiday + bank holidays + birthday off
- Product discounts
- Team events and 'away days'
- Cycle to work scheme
