Service Co-ordinator

Job Description

Service Co-ordinator | Theale, Reading – RG7 4AB | £28,000 - £30,000 (DOE) + On-Site Parking + Full Training + Career Development | Full-Time | Permanent

Are you an organised Service Co-ordinator with excellent customer service skills and the ability to manage multiple priorities? Do you enjoy working in a fast-paced environment where no two days are the same and delivering outstanding service is at the heart of what you do?

Workshop Recruitment is supporting a well-established and growing business specialising in heating, cooling and climate control solutions in the search for a Service Co-ordinator to join their team in Theale. This is an excellent opportunity to join a supportive organisation where you'll play a key role in ensuring the smooth delivery of service operations while developing a long-term career. The successful Service Co-ordinator will be responsible for coordinating service requests, scheduling engineers, communicating with customers, and ensuring all jobs are managed efficiently from enquiry through to completion.

Key Responsibilities

• Receive and process customer enquiries by telephone and email
• Log service requests accurately using internal systems
• Coordinate engineer schedules and allocate work efficiently
• Keep customers updated on appointments and job progress
• Liaise with engineers, suppliers, and internal departments
• Arrange parts and materials to support service delivery
• Maintain accurate service records and documentation
• Assist with quotations, purchase orders, and invoicing
• Resolve customer queries and escalate technical issues where appropriate
• Provide administrative support to the wider service team

Skills & Knowledge Required

• Previous experience in a Service Co-ordinator, Scheduling, Customer Service, or Administration role
• Excellent organisational skills with the ability to manage changing priorities
• Strong communication and customer service skills
• Confident telephone manner
• High level of accuracy and attention to detail
• Good working knowledge of Microsoft Office and computer-based systems
• Proactive and solutions-focused approach

Benefits

• Salary of £28,000 per annum
• Modern office location next to Theale train station
• On-site parking
• Full training provided on internal systems
• Supportive and collaborative team environment
• Genuine opportunity for long-term career development
• Permanent, full-time position
• Monday to Friday, 8:15am–4:30pm
• Based in Theale, Reading