Job Description

Customer Operations Co-ordinator

We are looking for someone to support our operations team in the day to day processing of all incoming and outgoing appointments to ensure that they are fulfilled. In short, we are a Prop-Tech company providing property professionals (such as estate agents, online agents, property managers, social housing providers and landlords) with the ability to outsource their property viewings, inspections and more

Main Duties

• Outbound Calling: Make outbound calls to secure members to attend appointments, or to arrange alternate dates/times if necessary. Note this is not cold-calling or sales-related. You can expect to make a minimum of 120 calls per day when assigned to this workstream.
• Inbound Calls, Live Chat and Emails: Liaise with clients and members to confirm appointments based on a pre-defined set of member skill sets and respond to incoming queries.
• Auditing: Ensuring that the outcomes of appointments undertaken by members, such as photographs, floorplans and reports are correct prior to being sent to a client.
• Appointment Management: Scheduling and managing appointments behalf of our clients using our in-house software. This may involve calling and emailing members and/or tradespeople to confirm appointments, and liaising with clients as needed.
• Complaints: Where required, helping to respond to and investigate complaints raised by clients. This is a potential future responsibility

Skills and Knowledge

• Two years of continuous service in a client-facing administrative or coordination role, involving data entry, client communication, and time-sensitive tasks.
• Have a passion for excellent service and build rapport quickly
• Excellent written and verbal English
• Strong attention to detail
• Be self-motivated and able to work independently
• Have a positive, can-do attitude
• Enjoy working in a high-volume environment with ability to multi-task
• Previous work history in a remote or hybrid role with a home set up

Hours and Salary

• £28500 per annum, £13.70 per hour
• 9.00am - 6.00pm Monday, Tuesday, Wednesday, Friday and Saturday
• 1-hour lunch
• Pension
• Fully remote role
• Must have own laptop with workable camera
• Ongoing contract