Job Description

Our client is looking to recruit an experienced and professional Customer Service & Sales Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email.

Role key tasks:

• providing a high level of customer service over the telephone, webchat and email
• securing an order by converting a call into a confirmed order
• processing orders and bookings
• dealing with customer enquiries and queries
• upselling products/services wherever possible
• taking payment details and processing the payment
• various general office administration duties
• supporting other members of the team.

An ideal candidate will have…

• An excellent telephone manner – remaining friendly, polite, and professional at all times.
• Great communication, interpersonal, and IT skills.
• Very good attention to detail to ensure accuracy of information, eg correct address, post code, contact numbers and location.
• Good sales experience with knowledge and understanding of the sales process.
• Good organisation skills with the ability to use own initiative.
• Reliable, flexible and adaptable.
• Hardworking and conscientious.
• Positive, motivated, and pro-active.
• Ability to remain calm and patient when under pressure.
• Ability to work within a busy and fast-paced customer focused sales environment.

Reward

• Starting Salary £27,000 pa, increasing to £28,113 pa after the completion of a successful 6 month probation period
• 25 days holiday which increases to 27 after 5 years service, and 30 after 10 years service

Working Hours

• 8.5 hours each day (9 hours and half hour unpaid lunch break)
• Office open between 7.00 am to 6.00 pm Monday to Friday
• Saturday mornings from 8.00 am to 12.00 pm on a rota basis (1 weekend in 9 at present).

Due to lack of public transport in location own transport will be required.