Customer Sales Executive

Job Description

Our client is an online retailer and looking for a Customer Sales Executive to join the team.

You will be the first point of contact for the company’s customers, delivering a professional and friendly experience at every stage of the journey. Processing orders from online sites such as Ebay, Amazon and the company website as well as telephone communications.

You will play a key role in generating revenue by upselling, cross-selling, and promoting additional goods to customers to maximise on orders.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both sales and customer service.

Responsibilities

• Respond promptly to customer enquiries across phone, email, website and online platforms – Ebay/Amazon.
• Process orders accurately and ensure timely dispatch.
• Resolve delivery and product issues efficiently, coordinating with internal teams.
• Identify opportunities to upsell and cross-sell products, maximising customer value.
• Maintain accurate customer records and communications.
• Build lasting relationships with customers, ensuring satisfaction and retention.
• Handle complaints with professionalism and care, escalating where necessary.
• Keep product knowledge up to date to provide accurate advice.
• Collaborate with colleagues across sales, warehouse, and management teams.

Skills and Experience

• Previous experience in customer service and/or sales where cross/upselling is required.
• Experience working or an online retailer would be beneficial
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive, self-motivated approach with strong problem-solving skills.
• Good IT skills, including ERP systems and Microsoft Office.
• Professional, resilient, and adaptable in handling challenging situations.

Working Hours

• Monday - 8am – 5pm
• Tuesday & Wednesday - 9am – 5pm
• Thursday – DAY OFF
• Friday – 9am – 4pm
• Saturday – 8am – 4pm

Salary and Reward

• £27,000 -£30,000 depending on experience
• 25 days holiday plus bank holidays and increase in years with length of service
• Mon-Fri 9am – 5.00pm or slight variations, some work from home available
• Casual dress code
• Pension
• On site parking