Job Description
We are a specialist provider of innovative fire safety solutions. Our work plays a vital role in protecting people and property, and quality sits at the heart of everything we do.
We pride ourselves on creating a workplace where people can thrive — a place that values integrity, teamwork, innovation, and pride in what we deliver. Our culture is collaborative, supportive, and forward-thinking, and we genuinely enjoy seeing our people succeed and grow.
The Role
We are looking for a Project Support Administrator to work closely with our Project Management team, supporting the smooth administration of projects from start to finish. This is a varied, fast-paced role that would suit someone organised, technically minded, and confident working with multiple stakeholders.
Key Responsibilities
- Supporting Project Managers to ensure projects run smoothly throughout their lifecycle
- Providing accurate information to the Production team to enable timely manufacture and ordering of equipment
- Liaising with Project Managers and customers regarding lead times and delivery schedules
- Coordinating with Project and Installation Managers to manage faulty product returns in line with internal processes
- Booking and amending deliveries in line with changing production and installation dates
- Assisting with urgent issues, including raising allocations and arranging deliveries
- Preparing site-specific risk assessments and method statements and obtaining client approvals
- Capturing and tracking variation orders to ensure cost recovery and profitability
- Handling customer queries professionally and efficiently
- Using client portals as required
Skills & Experience
Essential:
- Understanding of project lifecycles
- Ability to interpret technical requirements
- Strong customer service and communication skills
Desirable:
Benefits
- Competitive salary (details available on request)
- Free onsite parking
- Early finish and dress-down Fridays
- Above-statutory holiday allowance with the option to buy more
- Company social events
- Employee Assistance Programme
- Eyecare vouchers
- Cycle to Work scheme
- Friendly, supportive working environment
