Service Administrator / Scheduler

Job Description

Our client, who specialises in providing a proactive and reactive service for their clients to maintain safety in their working environments, is looking for an experienced candidate who has previously supported booking and scheduling engineers to attend planned and reactive works, whilst communicating with the clients and internal account managers to keep work monitored, associated administration completed and all within service timeframes.

This is a busy role where two days are never the same. You will enjoy working within a smaller office-based team and enjoy building relationships with the engineers and managing multiple tasks at one time.

Your duties will include

• Schedule and coordinate service and remedial work visits for technicians/engineers.
• Optimise schedules to ensure efficient use of time and resources.
• Work closely with engineers to relay critical information, including site details, client communication updates, and any specific requirements for service visits.
• Monitor service requests & emergency call outs. Prioritise urgent tasks and allocate resources accordingly.
• Act as a liaison between the service team and other departments to facilitate information flow and resolve any issues that may arise works.
• Act as a primary point of contact for clients, addressing inquiries and providing updates on service requests.
• Arrange for engineers to make the first initial contact with the client regarding their faults.
• Generate and distribute engineer reports within agreed timescales
• Engage in regular communication with the Service Manager to provide updates on service performance, challenges faced, and opportunities for improvement.

Experience and Skills

• Previous experience in administrative roles, preferably within scheduling and planning.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Excellent communication and interpersonal skills.
• Ability to understand and convey technical information to non-technical teams.
• Proficiency in Microsoft Office Suite and ability to learn inhouse systems.

Working hours

• 8.00 am - 5.00 pm Monday to Friday – 1 Hour lunch
• 25 days holiday + BH
• Additional birthday day off

Salary

• £25,500 - £28,000 depending on experience