Logistics Administrator

Job Description

We are recruiting for a Logistics Administrator to join a busy and growing operations team based in Hedge End. This is a fantastic opportunity for someone with strong organisational skills and a customer-focused mindset to support the coordination of deliveries, logistics planning and operational processes within a fast-paced environment. As Logistics Administrator, you will play a key role in organising customer deliveries, coordinating with internal teams and external partners, and ensuring smooth end-to-end logistics operations. You will be responsible for managing delivery bookings, handling customer queries and ensuring accurate data is maintained across internal systems.

Key Responsibilities

• Coordinate and confirm customer deliveries via phone, email and online systems
• Manage delivery bookings in line with customer requirements and processes
• Handle customer and internal enquiries relating to delivery schedules and logistics
• Resolve delivery issues and ensure a high level of customer service at all times
• Maintain accurate records of delivery schedules, routes and booking information
• Liaise with internal teams to ensure timely order processing and dispatch
• Communicate with logistics partners to ensure successful and efficient deliveries
• Support wider logistics and operational tasks including reporting and data management
• Review and validate freight and delivery data to ensure accuracy

Skills & Experience

• Previous experience in administration, logistics, customer service or operations
• Strong organisational skills with the ability to manage multiple tasks
• Excellent attention to detail and accuracy
• Confident communicator, both written and verbal
• Ability to work in a fast-paced, deadline-driven environment
• Strong IT skills, including Microsoft Excel
• Experience working with ERP systems desirable
• Experience within a logistics, warehouse or supply chain environment
• Positive, proactive and team-oriented approach
• Customer-focused with a commitment to delivering excellent service
• Able to prioritise workload and remain calm under pressure

Salary & Benefits

• £25,000 salary
• Hybrid working (3 days office / 2 days home)
• 25 days holiday + bank holidays
• Company pension
• Private healthcare plans
• Life assurance
• On-site parking
• Additional employee benefits and wellbeing support