Service Coordinator / Administrator

Job Description

An exciting opportunity has arisen for an enthusiastic and organised Service Coordinator / Administrator to join a busy and dynamic maintenance and facilities team.

The successful candidate will play a key role in coordinating day-to-day operations, supporting service delivery, and ensuring excellent customer service standards are maintained at all times.

Key Responsibilities

• Record and maintain accurate information from operatives, subcontractors, clients, and internal teams.
• Ensure all internal systems and databases are updated with relevant and accurate information.
• Respond to emails and manage shared inboxes in a professional and timely manner.
• Support management teams in planning and coordinating daily works schedules.
• Allocate operatives and subcontractors based on skill set, availability, location, and job priority.
• Monitor appointments and ensure works are completed efficiently while minimising travel time and downtime.
• Carry out customer satisfaction surveys and assist with compiling monthly performance reports.
• Order materials and equipment as required.
• Escalate issues and provide feedback to management where necessary.
• Support the delivery of excellent customer service and maintain positive relationships with clients and customers.

Experience & Skills

• Strong working knowledge of Microsoft Office, including Word and Excel.
• Accurate keyboard and data entry skills.
• Good organisational and communication skills.
• Ability to prioritise workloads and work effectively in a fast-paced environment.
• Understanding of scheduling, coordination, or administration processes.
• Basic knowledge of building maintenance or trade environments would be advantageous.
• Good geographical awareness and route-planning understanding.

Hours

• 8am – 5pm Monday to Friday

Benefits

• 34 days annual leave including bank holidays, increasing with length of service.
• Option to buy or sell annual leave.
• Life insurance.
• Electric vehicle salary sacrifice scheme.
• Cycle to Work scheme.
• Discounted gym membership.
• Employee recognition and long-service reward schemes.
• Company pension scheme.
• Access to health, wellbeing, and support services.
• Uniform and safety equipment provided where applicable.
• Referral bonus scheme.