Job Description

We are looking for a highly client-focused individual to take ownership of our manual booking processes, ensuring appointments are processed correctly and set up for success. The ideal candidate will be motivated by delivering outstanding service, with a proactive, solutions-oriented mindset and a strong drive to achieve results.

Main Duties

• Schedule and manage appointments using our in-house system
• Contact members and tradespeople to confirm appointments and liaise with Clients as needed.
• Make outbound calls to assist with appointment scheduling, rescheduling, and confirmations (not cold-calling or sales-related).
• Provide support via phone, live chat, and email, assisting Clients with enquiries regarding relevant live bookings, appointments and feedback.
• Identify and escalate client complaints related to relevant bookings, technical issues, and other concerns to the appropriate department. Assist in responding to and investigating complaints when required.
• Verify that appointment outcomes (e.g., photographs, floor plans, and reports) are accurate before submission to clients.

Skills and Knowledge

• A proven background in a client-facing administrative, coordination, inside sales or account management role, involving data entry, client communication, and time-sensitive tasks.
• A good knowledge of Excel and accurate data entry skills
• Previous experience in a work from home role and correct home working set -up
• Excellent verbal and written communication skills, with a clear and professional manner.
• A positive, can-do attitude, with a focus on staying productive and delivering excellent service.
• Self-motivation and confidence working independently, while also contributing effectively to a team.
• The ability to thrive in a high-volume environment and multitask effectively.
• Ability to identify and flag potential upselling opportunities to the Key Partnerships Manager

Salary and Hours

• £28,500 per annum
• Two full-time roles available as follows:
• Role 1: Tuesday to Saturday, 9am - 6pm (with a 1-hour unpaid break)
• Role 2: Sunday to Thursday, 9am – 6pm (with a 1-hour unpaid break)
• Pension
• Fully remote role