Customer Operations Co-Ordinator

Job Description

Are you organised, client-focused, and enjoy working in a fast-paced environment? Our client is a growing Prop-Tech company providing property professionals — including estate agents, online agents, property managers, social housing providers, and landlords — with outsourced property services such as viewings, inspections, and reporting. We’re looking for a Customer Operations Co-Ordinator to support our operations team with the day-to-day processing of appointments, ensuring that every client interaction runs smoothly.

Key Responsibilities

• Proactively manage and fulfil urgent and high-priority appointments, ensuring minimal cancellations or delays
• Take ownership of key client accounts, ensuring all bookings are delivered in line with agreed service levels
• Conduct high-volume outbound calls to secure attendance or rearrange appointments
• Handle inbound calls, live chat and emails, resolving queries and confirming bookings efficiently
• Work collaboratively across all appointment types (including weekends/bank holidays) to maintain service delivery
• Maintain accurate records and provide clear end-of-shift handovers
• Ensure all work is compliant with company policies, procedures and relevant legislation (e.g. GDPR)
• Identify and escalate issues, contributing to continuous improvement of processes and systems
• Support the wider team with ad-hoc tasks and maintain high performance against KPIs

Skills & Experience

• Minimum of 2 years in a client-facing admin or coordination role handling data entry, client communication, and time-sensitive tasks.
• Passionate about delivering excellent service and building rapport quickly.
• Strong written and verbal English skills.
• Exceptional attention to detail and organisational skills.
• Self-motivated and able to work independently.
• Positive, can-do attitude with ability to multi-task in a high-volume environment.
• Previous experience in a remote or hybrid role is advantageous.
• Must have own laptop with a working camera.

Salary and Information

• Fully remote, temp to perm role
• Competitive salary: £28,500 per annum (£13.70/hour).
• Hours: Monday, Wednesday, Thursday, Friday, Saturday 7.00am to 4.00pm
• Standard UK pension scheme.
• Friendly, supportive, and growing team.
• Must have own laptop with a working camera.