Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels,…
Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a German speaker is required. The role would start in February and is a 6month contract initially.
Main Duties
Reply to customer enquiries via a digital ticketing system through a range of channels
Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
Fluent German - written and spoken.
You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
Positive approach and creative thinker.
Enthusiastic and self-motivated.
Extensive customer service experience.
Salary, Hours and Benefits
£13 per hour
37.5-hour week
6-month contract
Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
Office based, amazing working environment
Breakfast supplied daily
Free parking
Free refreshments and snacks
Casual dress code
Job Description
Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a German speaker is required. The role would start in February and is a 6month contract initially.
Main Duties
Reply to customer enquiries via a digital ticketing system through a range of channels
Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
Fluent German - written and spoken.
You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
Positive approach and creative thinker.
Enthusiastic and self-motivated.
Extensive customer service experience.
Salary, Hours and Benefits
£13 per hour
37.5-hour week
6-month contract
Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
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