Job Description

Our client is looking for an organised, proactive, and client-focused Operations Support Executive to join our growing team. You’ll play a key role in helping deliver on communication SLAs by managing key operational workstreams — including Unassigned Emails, Live Chat, and Voicemail — ensuring every client and member receives timely, high-quality support. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service.

Main Duties

• Support the Service Delivery Specialist in managing the Unassigned mailbox, ensuring all incoming work is allocated promptly and accurately.
• Monitor and respond to Live Chat and Voicemail queries, providing timely and helpful support.
• Complete actions within the CRM system efficiently and accurately.
• Demonstrate a strong understanding of company procedures and client agreements.
• Identify and escalate technical issues or suggest process improvements to enhance efficiency.

Skills and Knowledge

• Minimum 2 years’ experience working remotely, with a dedicated home office setup free from distractions.
• Proven experience in administration, coordination, or client support roles.
• Excellent written and verbal communication skills — confident in phone, chat, and email interactions.
• Strong organisational skills with the ability to prioritise and multitask effectively.
• Exceptional attention to detail and data accuracy.
• Tech-savvy, comfortable learning new systems and platforms quickly.
• A proactive, can-do attitude with a genuine passion for helping people.

Working Hours & Benefits

• Full-time, 40 hours per week (Monday–Friday, 9am–6pm)
• £27,500 per annum
• Fully remote working within the UK
• Pension