Customer Fulfilment Co-ordinator

Job Description

Customer Fulfilment Co-ordinator| Remote | £13.70 per hour | Thursday–Saturday 7am–4pm (24 hours per week) | Temp to Perm

Are you an organised and proactive Customer Fulfilment Co-ordinator who thrives in a fast-paced environment with constantly changing priorities? Do you enjoy coordinating multiple tasks, communicating with a wide range of stakeholders, and finding solutions to keep operations running smoothly? Workshop Recruitment is supporting a search for a Customer Fulfilment Co-ordinator to join an Operations team on a temp-to-perm basis. This fully remote role focuses on securing and managing property viewing appointments, ensuring service levels are maintained and customer expectations are exceeded. The successful Customer Fulfilment Co-ordinator will be highly adaptable, able to respond quickly to changing demands, and confident managing multiple priorities simultaneously. This is a reactive operational role where urgent issues can arise throughout the day, requiring excellent organisation, resilience, and problem-solving skills.

Key Responsibilities

• Secure fulfilment of non-urgent appointments while minimising cancellations
• Make outbound calls to arrange and confirm appointments
• Respond professionally to inbound calls, emails, and live chats
• Coordinate with clients and members to resolve scheduling issues
• Audit completed appointments to ensure quality standards are met
• Review reports, photographs, and deliverables for accuracy
• Complete detailed end-of-shift handovers
• Support wider operational activities and appointment categories as required

Skills & Knowledge Required

• Minimum 2 years' experience working remotely
• Strong administrative and organisational skills
• Excellent attention to detail and accurate data entry
• Confident handling a high volume of outbound and inbound calls
• Ability to adapt quickly to changing priorities and workloads
• Strong problem-solving skills and a solutions-focused approach
• Comfortable working under pressure in a reactive environment
• Confident using technology and multiple internal systems

Additional Information

• Temp-to-perm opportunity via Workshop Recruitment
• Fully remote role
• Start date on 27th July or 10th August
• Working days: Thursday, Friday and Saturday, 7:00am–4:00pm
• Initial virtual training week: Monday–Friday, 9:00am–5:00pm
• Dedicated home office setup and own laptop essential