Job Description
Customer Service Team Supervisor
Portsmouth
Permanent, Full Time, Office Based
£28,000 - £32,000 depending on experience
Are you an experienced customer service professional with a passion for leading people and delivering excellent customer experiences?
We are looking for a motivated and organised Customer Service Team Supervisor to support and lead a busy customer service team, ensuring customers receive a consistently high standard of service while helping the team achieve its performance targets, looking at continuous improvements and reporting back to the Senior Management Team.
The Role
As Customer Service Team Supervisor, you will play a key role in the day-to-day running of the department, supporting, motivating and developing the team to deliver an efficient and professional service.
Your responsibilities will include:
- Supervising and supporting the day-to-day activities of the customer service team.
- Coaching, motivating and developing team members to achieve individual and team objectives.
- Monitoring performance, service levels and KPIs, identifying areas for improvement.
- Handling escalated customer queries and complaints, ensuring positive outcomes.
- Ensuring customer enquiries are dealt with professionally, efficiently and within agreed timescales.
- Supporting team training, inductions and ongoing development.
- Identifying opportunities to improve processes and enhance the overall customer experience.
- Working closely with other departments and senior management to ensure effective communication and service delivery.
About You
We are looking for someone who:
- Has previous 2 years + experience in a customer service supervisory or team leader role.
- Has excellent communication and people management skills.
- Is confident coaching, motivating and supporting a team.
- Can manage workloads, prioritise effectively and work well under pressure.
- Has experience monitoring KPIs, training/development and driving team performance.
- Has a proactive approach to problem-solving and customer satisfaction.
- Leads by example and takes pride in delivering exceptional service.
More Details
- Salary £28,000 - £32,000 depending on experience
- Working hours - Monday to Friday 9am – 5pm
- 28 days holiday + 2 extra days given on completion of 1 year employment
- Company events throughout the year
- Inhouse incentives
- Free parking
- Free refreshments
