Job Description

Receptionist - Mon-Fri 9am - 2pm - Hedge End

Main Duties

• Greet and Welcome Visitors: Warmly greet visitors, clients, and employees, and direct them to the appropriate person or department.
• Manage Front Desk: Ensure the reception area is clean, organized, and presentable at all times.
• Answer and Direct Calls: Professionally answer, screen, and forward incoming phone calls.
• Handle Correspondence: Manage incoming and outgoing mail, emails, and packages.
• Visitor Management: Maintain visitor logs, issue visitor badges, and ensure security protocols are followed.
• Meeting Coordination: Schedule and prepare meeting rooms, including setting up AV equipment and arranging lunches and refreshments.
• Administrative Support: Perform general clerical duties such as photocopying, scanning, and filing.
• Office Supplies: Monitor and order office supplies to ensure inventory is maintained.
• Customer Service: Provide basic information about services, office hours, and company policies.
• Health and Safety: Assist with health and safety procedures, including conducting weekly fire alarm tests.
• Kitchen Supplies and Toiletries: Manage inventory and ordering of kitchen supplies and toiletries.
• Staff ID: Issue and manage staff identification badges.
• Calendar of Events: Maintain and update the office calendar of events.
• Assist with Facilities Queries: Provide support for facilities-related queries and issues.
• Fire Warden: Act as a fire warden, conducting regular fire drills and ensuring compliance with fire safety regulations.
• Raising Purchase Orders: Raise and process purchase orders for office supplies and services.
• Security Safe and Keys: Manage the security safe and keys, ensuring proper access and security protocols.

Skills and Knowledge

• Minimum of 2 years’ experience in a receptionist and customer facing role.
• Excellent communication skills (written and verbal).
• Works well in a team as well as independently.
• Strong organisational skills.
• Ability to prioritise workload.
• Keen eye for detail.
• Tackle ad-hoc tasks efficiently.