Customer Service Administrator

Job Description

IMMEDIATE START

Our client is going through a very busy period at present and looking for additional administrative and customer service support in their offices in Basingstoke.

If you have experience working in fast aced customer service environments and possess great IT skills this maybe ideal for you. You will have a confident telephone manner, great attention to details and enjoy working in an environment where duties are varied. Full training will be given.

Duties

• You’ll be a helpful point of contact for customers, contractors, and trades staff mostly by phone.
• You'll ensure the most effective and efficient booking and scheduling of appointments for works
• Use an appointment/booking/scheduling systems to update information and job progress
• Checking appointments are attended and completed within set timescales.
• Reschedule jobs when needed, ensuring the customers are kept in touch with.?
• Processing invoices and general administrative duties

Skills and Experience

• You’ll be confident in the use of computer programmes and be able to learn new systems quickly.
• Able to work in a fast-paced busy role, so able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers.?
• You’ll have strong communication skills with a great telephone manner and have confidence to deal with challenging customers?
• You'll will have experience working in a busy, customer focused role or administration previously

Working Hours

• 37 hours a week (Mon - Thurs 8.30 - 16.30 & Friday 8.30 - 16.00)
• After training may be able to work 4 days in office and 1 day from home

Pay

• £13.50 per hour