Customer Service Coordinator

Job Description

Are you an organised and customer-focused professional looking for your next step as a Customer Service Coordinator? This is a fantastic opportunity to join a well-established and growing business within the construction sector.

As a Customer Service Coordinator, you’ll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects.

If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit.

Key Responsibilities

• Handle customer enquiries via phone and email professionally
• Process customer orders accurately using internal systems
• Maintain up-to-date customer records and account details
• Resolve customer issues and escalate where necessary
• Support planning and scheduling to meet customer requirements
• Assist with general customer account administration
• Liaise with internal teams to ensure smooth operations

Skills & Knowledge Required

• Previous experience in a Customer Service Coordinator or similar role (minimum 1 year)
• Strong customer service and communication skills
• Good IT skills, ideally with order processing or finance systems
• Excellent organisation and attention to detail
• Ability to multitask and prioritise workload
• Team-oriented with a proactive approach
• Industry experience (construction or waste) desirable

What’s on Offer

• Workplace pension scheme
• Life assurance (4x salary)
• 25 days holiday plus bank holidays
• Training and development opportunities
• Supportive team environment with regular company social events