Job Description

Our client a local housing association is looking for a customer service focused administrator to provide administrative support to the Tenancy Support Services Team. You will contact customers by all methods of communication in relation to income and benefit related matters to support their wellbeing.

Duties and Responsibilities

• Maintain the Universal Credit landlord portal.
• Support and promote Tenancy Support Services Team campaigns/projects.
• Contact customers claiming Universal Credit and other welfare benefits by all methods including telephone, text, and email.
• Search systems and collate and provide information for management.
• Prepare for meetings when needed including room bookings, agendas and minutes.
• Administer support grant payments to customers.
• Process purchase orders for the team.
• Record, track and process information in regard to Universal Credit.
• Update and accurately record outcomes of customer contacts on the company’s Housing Management System.
• Manage and respond to incoming work through a variety of routes.
• Build relationships and liaise with other departments and outside agencies.

Knowledge Skills and Experience required

• Ability to demonstrate excellent communication skills both written and oral with ability to communicate with a wide range of individuals.
• Proven numerical skills; comfortable with overview of data collation and statistical reporting.
• A good understanding of how customers are affected by the current economy.
• Evidence of ability to use and manipulate information technology applications especially MS Office e.g. Word, Excel and Outlook.
• Excellent telephone manner and call handling skills.
• Able to demonstrate excellent organisational skills and able to prioritise own workload.
• A working knowledge of welfare benefits is desirable but not essential as training will be provided.
• Full clean driving licence and /or ability to travel in a timely and efficient manner to visit community venues, attend meetings, frequently located in areas not covered by public transport.

Hours

Monday to Friday, 37 hours per week, Office hours