Team Leader : Account Management

Job Description

Team Leader – Account Management

Portsmouth

£32K plus bonus £38-40K OTE

Permanent

As the Account Management Team Leader, you will be responsible for driving a team of dedicated Customer Success Managers to deliver upon their monthly and annual customer retention targets. Possessing a natural ability to balance the focus across motivating a team to…

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Team Leader – Account Management

Portsmouth

£32K plus bonus £38-40K OTE

Permanent

As the Account Management Team Leader, you will be responsible for driving a team of dedicated Customer Success Managers to deliver upon their monthly and annual customer retention targets. Possessing a natural ability to balance the focus across motivating a team to deliver upon our short-term goals, whilst also developing skills and initiatives to excel against our longer-term goals, you will be a world class leader of building high performance teams to grow and succeed.

With a minimum of five years’ experience in Customer Success, Account Management or Business Development or similar and leading teams, you will naturally place the customer experience at the heart of everything you do and be comfortable ‘in the trenches’ with your team daily – ensuring that your team are continually coached, developed and driven to optimise their customer engagement skills and ultimately increase performance.

Key Responsibilities:

  • Develop and drive your CSM team to deliver your Retention and Growth targets
  • Coach and train your team continually to ensure maximum performance is delivered at all times
  • Motivate and lead your team to deliver every day, whilst optimising staff retention and satisfaction
  • Contribute proactively to the improve processes and procedures through your learnings and success – thereby ensuring we are continually raising the bar on our ‘best practise’
  • Ensure all processes are effectively trained across the CSM teams, adopted and used by every team member.
  • Be able to handle complaints, provide appropriate solutions within time limits and seeing through to resolution
  • Continually engage with the L&D Manager to ensure that all of these processes are continually being trained out to the team, including any updates/evolutions over time.

Job Description

Team Leader – Account Management

Portsmouth

£32K plus bonus £38-40K OTE

Permanent

As the Account Management Team Leader, you will be responsible for driving a team of dedicated Customer Success Managers to deliver upon their monthly and annual customer retention targets. Possessing a natural ability to balance the focus across motivating a team to deliver upon our short-term goals, whilst also developing skills and initiatives to excel against our longer-term goals, you will be a world class leader of building high performance teams to grow and succeed.

With a minimum of five years’ experience in Customer Success, Account Management or Business Development or similar and leading teams, you will naturally place the customer experience at the heart of everything you do and be comfortable ‘in the trenches’ with your team daily – ensuring that your team are continually coached, developed and driven to optimise their customer engagement skills and ultimately increase performance.

Key Responsibilities:

  • Develop and drive your CSM team to deliver your Retention and Growth targets
  • Coach and train your team continually to ensure maximum performance is delivered at all times
  • Motivate and lead your team to deliver every day, whilst optimising staff retention and satisfaction
  • Contribute proactively to the improve processes and procedures through your learnings and success – thereby ensuring we are continually raising the bar on our ‘best practise’
  • Ensure all processes are effectively trained across the CSM teams, adopted and used by every team member.
  • Be able to handle complaints, provide appropriate solutions within time limits and seeing through to resolution
  • Continually engage with the L&D Manager to ensure that all of these processes are continually being trained out to the team, including any updates/evolutions over time.

Job Summary

Location: Portsmouth
Contract Type: Permanent
Sector: Sales
Division: Sales & Marketing
Date: 7th July 2021

Apply now

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Key Contact

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

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Job Summary

Location: Portsmouth
Contract Type: Permanent
Sector: Sales
Division: Sales & Marketing
7th July 2021

Apply now

Share this job: