Service Quality & Clinical Manager

Job Description

Service Quality & Clinical Manager

I am looking to recruit an experienced Service Quality & Clinical Manager in the North West of England. Reporting to the Regional Operations Director, you will provide leadership, support, mentorship and line management to the Registered Home Managers.
The group is family owned and is one of the…

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Service Quality & Clinical Manager

I am looking to recruit an experienced Service Quality & Clinical Manager in the North West of England. Reporting to the Regional Operations Director, you will provide leadership, support, mentorship and line management to the Registered Home Managers.
The group is family owned and is one of the fastest growing healthcare companies in the UK.

Roles & Responsibilities
• Plan, coordinate and implement robust service quality processes to ensure the homes in the region are well positioned to meet CQC expectations in respect of their Key Lines of Enquiry (KLOEs).
• To undertake service quality and clinical performance audits, compile reports and implement action plans, ensuring all necessary improvements in the service delivery.
• Conduct or direct the internal investigation of complaints : prepare action plans to address shortfalls, maintain improvements, review progress and communicate to the wider team.
• Undertake appropriate reviews to analyse specific clinical issues identified through accidents/incidents and near misses.
• Travel within the region to ensure regular attendance at each of the homes, thereby developing a productive working relationship with the respective home managers and their staff.
• Maintain a high level of professional conduct; dealing with residents, staff colleagues and all third-party stakeholders in an efficient and courteous manner.
• Remain up to date of the industry ‘best practice` standards and arrange for their introduction across the homes as and where appropriate.
• Demonstrate a sound understanding of the Serious Incident framework and CQC standards.
• Assist with the mentoring of all clinical staff working within the region`s homes, supporting ongoing professional development and nurturing the pursuit of additional clinical competence using evidence-based practice.
• Positively support any changes introduced across the homes, whether in respect of personnel or systems, to ensure a smooth and effective transition within an acceptable timeframe.
• Work at all times within the NMC guidelines.

The ideal candidate for this position will have:
• Proven experience of working in a care setting
• RGN or RMN qualification with an active NMC Pin
• Previous experience of being a Service Quality & Clinical Manager within the care industry.
• Evidence of further professional development in relation to care, management or quality.
• An understanding of the UK regulatory framework and experience working with regulators and safeguarding teams.
• Strong resident care focus.
• Excellent written and verbal communication skills.
• Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
• Able to coach and motivate others.
• Able to work collaboratively across the business.

For the right candidate we offer an excellent remuneration package including a basic salary up to £45,000 per annum that will also include:

  • 25 days holiday (plus public holidays)
  • Car Allowance
  • Medical Insurance
  • Enhanced Pension Benefits
  • Kingsley Healthcare will pay the cost of your DBS

Job Description

Service Quality & Clinical Manager

I am looking to recruit an experienced Service Quality & Clinical Manager in the North West of England. Reporting to the Regional Operations Director, you will provide leadership, support, mentorship and line management to the Registered Home Managers.
The group is family owned and is one of the fastest growing healthcare companies in the UK.

Roles & Responsibilities
• Plan, coordinate and implement robust service quality processes to ensure the homes in the region are well positioned to meet CQC expectations in respect of their Key Lines of Enquiry (KLOEs).
• To undertake service quality and clinical performance audits, compile reports and implement action plans, ensuring all necessary improvements in the service delivery.
• Conduct or direct the internal investigation of complaints : prepare action plans to address shortfalls, maintain improvements, review progress and communicate to the wider team.
• Undertake appropriate reviews to analyse specific clinical issues identified through accidents/incidents and near misses.
• Travel within the region to ensure regular attendance at each of the homes, thereby developing a productive working relationship with the respective home managers and their staff.
• Maintain a high level of professional conduct; dealing with residents, staff colleagues and all third-party stakeholders in an efficient and courteous manner.
• Remain up to date of the industry ‘best practice` standards and arrange for their introduction across the homes as and where appropriate.
• Demonstrate a sound understanding of the Serious Incident framework and CQC standards.
• Assist with the mentoring of all clinical staff working within the region`s homes, supporting ongoing professional development and nurturing the pursuit of additional clinical competence using evidence-based practice.
• Positively support any changes introduced across the homes, whether in respect of personnel or systems, to ensure a smooth and effective transition within an acceptable timeframe.
• Work at all times within the NMC guidelines.

The ideal candidate for this position will have:
• Proven experience of working in a care setting
• RGN or RMN qualification with an active NMC Pin
• Previous experience of being a Service Quality & Clinical Manager within the care industry.
• Evidence of further professional development in relation to care, management or quality.
• An understanding of the UK regulatory framework and experience working with regulators and safeguarding teams.
• Strong resident care focus.
• Excellent written and verbal communication skills.
• Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
• Able to coach and motivate others.
• Able to work collaboratively across the business.

For the right candidate we offer an excellent remuneration package including a basic salary up to £45,000 per annum that will also include:

  • 25 days holiday (plus public holidays)
  • Car Allowance
  • Medical Insurance
  • Enhanced Pension Benefits
  • Kingsley Healthcare will pay the cost of your DBS

Job Summary

Location: Manchester
Salary: £45000.00 - £45000.00 Per Annum
Contract Type: Permanent
Sector: Nursing
Division: Healthcare
Date: 4th January 2019

Apply now

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Key Contact

Tom Hawkins

Tom Hawkins

Healthcare Consultant (North)

Email: Click here
Phone: 023 9232 4666

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Job Summary

Location: Manchester
Salary: £45000.00 - £45000.00 Per Annum
Contract Type: Permanent
Sector: Nursing
Division: Healthcare
4th January 2019

Apply now

Share this job: