Job Description

Ecommerce Trading and Content Assistant

Portsmouth

£26-31K plus bonus and benefits

Permanent

You will be responsible for supporting the day to day trading of UK and European ecommerce websites and in addition assist with the creation of highly engaging, relevant content across all social and email channels. You will also ensure all products are represented in the best possible way to customers.

Key Duties

• Assist with planning and execution of the marketing communications plan
• Develop engaging contents focussing on both products and brand
• Focusing on the continuous optimisation of the mobile and desktop sites and working closely with our platform provider to deliver enhancements
• Optimising onsite search to improve customer experience and conversion
• Working to constantly improve the product conversion funnel from category view to product page and checkout
• Ensuring that product listing pages are effectively merchandised and all products are maintained to the highest quality
• Responsible for maximizing cross-selling opportunities across all categories of the sites
• Delivering sales and conversion targets against budget
• Ensure the product detail pages represent the product in the best way (Imagery, key features and USP’s)
• Work closely with the team to ensure product descriptions are delivering key selling points
• Work closely with Customer Service team to gain feedback received from customer correspondence to improve end to end customer experience
• Compiling accurate daily, weekly and seasonal reports on trading performance, including product categories and ranges
• Highlighting sales and conversion trends against forecast and previous performance
• Responsibility for ecommerce data feeds (product and customer)
• Use Google Analytics to help optimize product sales and customer experience

Skills and Knowledge

• Driven by a desire to create solutions to provide the highest quality customer experience.
• Strong attention to detail and a desire to always learn and improve.
• A strong interest and understanding of online marketplaces and consumer behaviour.
• Copywriting and / or content creation skills
• Analytical approach, able to interpret data and make decisions based on that
• A strong academic record.
• Commercially aware and able to operate in an entrepreneurial environment.
• High level of numeracy as well as excellent understanding and experience of Excel
• Adaptable and flexible in approach to work