IT Helpdesk Technician

Job Description

IT Helpdesk Technician

Waterlooville

£25-26K

This is an exciting IT Helpdesk role, reporting to the IT Manager, you will work as part of a busy and rapidly growing business. The successful candidate will have real responsibility in this role from your first day and will be the first point of call for…

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IT Helpdesk Technician

Waterlooville

£25-26K

This is an exciting IT Helpdesk role, reporting to the IT Manager, you will work as part of a busy and rapidly growing business. The successful candidate will have real responsibility in this role from your first day and will be the first point of call for troubleshooting IT problems across the site. You must be well organized, prioritise your work and have a calm demeanour. You will be enthusiastic about finding solutions to problems and work with teams to see them through.

Duties:

  • Responding and following up IT Help desk requests via email, phone & in person
  • Offering at desk or remote IT assistance for PCs, tablets, mobile phones & printers
  • Installing computer software, hardware, setting up new users and PCS and diagnosing software errors
  • Writing up user training documents for new and existing solutions to build a Training Library
  • Supporting common IT issues including Email, Printing, Phones, Microsoft Office and software patching
  • Supporting Microsoft Dynamics Queries
  • Supporting Networking team when required
  • Helping to Implement Paper free solutions & maintaining accurate documentation
  • Ensuring Electrical safety standards are met
  • Performing regular maintenance on PC stock (Virus scanners, updates etc.)
  • Performing software and hardware benchmarking to ensure licence compliance and adherence to group policies

Skills and Knowledge

  • 2 years+ experience in a similar role
  • Brilliant understanding of the Microsoft Office Suite Including: Outlook, Word, Excel, PowerPoint, Access, Project, OneDrive, Skype for Business & Office 365
  • Good knowledge of computer hardware & software systems
  • Understanding of basic IT networking concepts
  • Remarkable attention to detail and outstanding verbal and written communication skills
  • Any experience of MS Dynamics ERP, Kronos or SharePoint Online would be desirable
  • Basic understanding of Windows Server 2012-19 also desirable

Job Description

IT Helpdesk Technician

Waterlooville

£25-26K

This is an exciting IT Helpdesk role, reporting to the IT Manager, you will work as part of a busy and rapidly growing business. The successful candidate will have real responsibility in this role from your first day and will be the first point of call for troubleshooting IT problems across the site. You must be well organized, prioritise your work and have a calm demeanour. You will be enthusiastic about finding solutions to problems and work with teams to see them through.

Duties:

  • Responding and following up IT Help desk requests via email, phone & in person
  • Offering at desk or remote IT assistance for PCs, tablets, mobile phones & printers
  • Installing computer software, hardware, setting up new users and PCS and diagnosing software errors
  • Writing up user training documents for new and existing solutions to build a Training Library
  • Supporting common IT issues including Email, Printing, Phones, Microsoft Office and software patching
  • Supporting Microsoft Dynamics Queries
  • Supporting Networking team when required
  • Helping to Implement Paper free solutions & maintaining accurate documentation
  • Ensuring Electrical safety standards are met
  • Performing regular maintenance on PC stock (Virus scanners, updates etc.)
  • Performing software and hardware benchmarking to ensure licence compliance and adherence to group policies

Skills and Knowledge

  • 2 years+ experience in a similar role
  • Brilliant understanding of the Microsoft Office Suite Including: Outlook, Word, Excel, PowerPoint, Access, Project, OneDrive, Skype for Business & Office 365
  • Good knowledge of computer hardware & software systems
  • Understanding of basic IT networking concepts
  • Remarkable attention to detail and outstanding verbal and written communication skills
  • Any experience of MS Dynamics ERP, Kronos or SharePoint Online would be desirable
  • Basic understanding of Windows Server 2012-19 also desirable

Job Summary

Location: Waterlooville
Salary: £25000.00 - £26000.00 Per Annum
Contract Type: Permanent
Sector: IT
Division: Commercial
Date: 14th January 2022

Apply now

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Key Contact

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

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Job Summary

Location: Waterlooville
Salary: £25000.00 - £26000.00 Per Annum
Contract Type: Permanent
Sector: IT
Division: Commercial
14th January 2022

Apply now

Share this job: