IT Helpdesk Technician

Job Description

IT Helpdesk Technician

£18-20K

Waterlooville

Permanent

Our client is looking for a professional IT Technician to provide clear and efficient technical support to their users. Reporting to the IT Manager, you will be given responsibilities from the start, you will need to have the confidence to solve problems logically and think for yourself,…

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IT Helpdesk Technician

£18-20K

Waterlooville

Permanent

Our client is looking for a professional IT Technician to provide clear and efficient technical support to their users. Reporting to the IT Manager, you will be given responsibilities from the start, you will need to have the confidence to solve problems logically and think for yourself, whilst remaining professional at all times. As a keen listener, unafraid of rapid change, you will be the first port of call for troubleshooting IT problems. You must be able to prioritise your work and keep calm when things don`t go as planned. You will be highly motivated to find solutions to problems and have the patience to see them through to completion.

Duties Include:

  • Responding and following up IT Helpdesk requests via email, phone & in person
  • Offering at desk or remote IT assistance for PCs, tablets mobile phones & printers
  • Installing computer software, hardware, setting up new users and PCS and diagnosing software errors
  • Writing up user training documents for new and existing solutions to build a Training Library
  • Supporting common IT issues including Email, Printing, Phones, Microsoft Office and software patching
  • Supporting Microsoft Dynamics Queries
  • Helping to Implement Paper free solutions & maintaining accurate documentation
  • Ensuring Electrical safety standards are met
  • Performing regular maintenance on PC stock (Virus scanners, updates etc)
  • Performing Software & Hardware Benchmarking to ensure licence compliance, and adherence to Group Policies

Skills and Experience

  • Brilliant understanding of the Microsoft Office Suite Including: Outlook, Word, Excel, PowerPoint, Access, Project, OneDrive, Skype for Business & Office 365
  • Good knowledge of computer hardware & software systems
  • Understanding of basic IT networking concepts
  • Solid understanding of peripherals including webcams, speakers, TVs, printers, scanners, phones
  • Remarkable attention to detail and outstanding verbal and written communication skills
  • 1 year+ work/education experience involved within IT
  • Experience of Microsoft Dynamics & SharePoint Online (Desirable)
  • Basic Understanding of Windows Server 2012+ & Microsoft Hyper V (Desirable)
  • Experience of Cloud Phone (Desirable)
  • Scripting experience (Desirable)
  • 3D Printing experience (Desirable)

Job Description

IT Helpdesk Technician

£18-20K

Waterlooville

Permanent

Our client is looking for a professional IT Technician to provide clear and efficient technical support to their users. Reporting to the IT Manager, you will be given responsibilities from the start, you will need to have the confidence to solve problems logically and think for yourself, whilst remaining professional at all times. As a keen listener, unafraid of rapid change, you will be the first port of call for troubleshooting IT problems. You must be able to prioritise your work and keep calm when things don`t go as planned. You will be highly motivated to find solutions to problems and have the patience to see them through to completion.

Duties Include:

  • Responding and following up IT Helpdesk requests via email, phone & in person
  • Offering at desk or remote IT assistance for PCs, tablets mobile phones & printers
  • Installing computer software, hardware, setting up new users and PCS and diagnosing software errors
  • Writing up user training documents for new and existing solutions to build a Training Library
  • Supporting common IT issues including Email, Printing, Phones, Microsoft Office and software patching
  • Supporting Microsoft Dynamics Queries
  • Helping to Implement Paper free solutions & maintaining accurate documentation
  • Ensuring Electrical safety standards are met
  • Performing regular maintenance on PC stock (Virus scanners, updates etc)
  • Performing Software & Hardware Benchmarking to ensure licence compliance, and adherence to Group Policies

Skills and Experience

  • Brilliant understanding of the Microsoft Office Suite Including: Outlook, Word, Excel, PowerPoint, Access, Project, OneDrive, Skype for Business & Office 365
  • Good knowledge of computer hardware & software systems
  • Understanding of basic IT networking concepts
  • Solid understanding of peripherals including webcams, speakers, TVs, printers, scanners, phones
  • Remarkable attention to detail and outstanding verbal and written communication skills
  • 1 year+ work/education experience involved within IT
  • Experience of Microsoft Dynamics & SharePoint Online (Desirable)
  • Basic Understanding of Windows Server 2012+ & Microsoft Hyper V (Desirable)
  • Experience of Cloud Phone (Desirable)
  • Scripting experience (Desirable)
  • 3D Printing experience (Desirable)

Job Summary

Location: Waterlooville
Salary: £18000.00 - £20000.00 Per Annum
Contract Type: Permanent
Sector: IT
Division: Commercial
Date: 26th November 2019

Apply now

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Key Contact

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

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Job Summary

Location: Waterlooville
Salary: £18000.00 - £20000.00 Per Annum
Contract Type: Permanent
Sector: IT
Division: Commercial
26th November 2019

Apply now

Share this job: