Job Description

Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact centre / helpdesk or office-based customer service environment then this could be the role for you.

Duties

• Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry.
• Following up complex customer enquiries to ensure they are resolved
• Carrying out administration tasks required that relate to resolving customer contact.
• Capturing and updating relevant customer information on systems as required.
• Referring to previous calls and logs when handling customer enquiries and/or complaints

Skills and Knowledge

• Previous call centre experience or similar front line service experience.
• Evidence of customer service soft skills including empathy and taking ownership.
• Ability to handle complaints and customer issues
• Ability to adhere to scheduled timescales/rota.

Details

• £14.44 per hour
• Monday to Friday 8.30am – 5.00pm
• 3-month contract