Customer Service Administrator : Repairs and Maintenance

Job Description

Customer Service Administrator – Repairs and Maintenance

Woking

Temp to Perm

Our client has grown due to a new contract in Woking area so are seeking an IT literate and conscientious Administrator to complement the growing team.

You will support the contract as a first point of contact to issue, receive, and record clean information…

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Customer Service Administrator – Repairs and Maintenance

Woking

Temp to Perm

Our client has grown due to a new contract in Woking area so are seeking an IT literate and conscientious Administrator to complement the growing team.

You will support the contract as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time.

Your key responsibilities will be to record accurate information from operatives, subcontractors and clients, ensuring all systems are kept updated with required information. As well as this you will be required to make phone calls to our clients and tenants to pro-actively book in work. You will respond to internal and client emails and manage the shared email inbox.

SKILLS REQUIRED

  • Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
  • Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
  • Have a reasonable proficiency in MS Office and able to use IT systems for job management understanding how they function and interact with other systems.
  • Have good typing skills and not rely on written notes which are then saved up for inputting later.
  • Understand what it is to be part of a team and ensure that learning is shared within the team.
  • Be able to take direction from the Resource Controller / Contract Manager and be happy to respond to their instructions.
  • Be comfortable in dealing with the workforce, tenants and building users, whilst be able to remain professional even when issues are contentious.

KNOWLEDGE REQUIRED

  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
  • Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations.
  • Able to use MS Office confidently including Excel

Hours: 40 hours per week

Salary: £22,000 - £23,000 per annum

Benefits: 23 Days Holiday rising with length of service, Pension and Life Assurance

Job Description

Customer Service Administrator – Repairs and Maintenance

Woking

Temp to Perm

Our client has grown due to a new contract in Woking area so are seeking an IT literate and conscientious Administrator to complement the growing team.

You will support the contract as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time.

Your key responsibilities will be to record accurate information from operatives, subcontractors and clients, ensuring all systems are kept updated with required information. As well as this you will be required to make phone calls to our clients and tenants to pro-actively book in work. You will respond to internal and client emails and manage the shared email inbox.

SKILLS REQUIRED

  • Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
  • Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
  • Have a reasonable proficiency in MS Office and able to use IT systems for job management understanding how they function and interact with other systems.
  • Have good typing skills and not rely on written notes which are then saved up for inputting later.
  • Understand what it is to be part of a team and ensure that learning is shared within the team.
  • Be able to take direction from the Resource Controller / Contract Manager and be happy to respond to their instructions.
  • Be comfortable in dealing with the workforce, tenants and building users, whilst be able to remain professional even when issues are contentious.

KNOWLEDGE REQUIRED

  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
  • Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations.
  • Able to use MS Office confidently including Excel

Hours: 40 hours per week

Salary: £22,000 - £23,000 per annum

Benefits: 23 Days Holiday rising with length of service, Pension and Life Assurance

Job Summary

Location: Woking
Salary: £22000.00 - £23000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 4th August 2022

Apply now

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Key Contacts

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: Woking
Salary: £22000.00 - £23000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
4th August 2022

Apply now

Share this job: