Japanese Customer Service Advisor

Job Description

Japanese Customer Service Advisor

£19,000

Working as part of the customer service team you will be responsible for helping maintaining a global service levels across all media and contact types. Supporting Japanese customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties:

  • Ensure customer queries are answered…





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Japanese Customer Service Advisor

£19,000

Working as part of the customer service team you will be responsible for helping maintaining a global service levels across all media and contact types. Supporting Japanese customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task


Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive `can do` attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required


Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation


Working hours are 06.00am : 14.00pm week days and some weekend work on a rota basis

Job Description

Japanese Customer Service Advisor

£19,000

Working as part of the customer service team you will be responsible for helping maintaining a global service levels across all media and contact types. Supporting Japanese customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task


Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive `can do` attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required


Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation


Working hours are 06.00am : 14.00pm week days and some weekend work on a rota basis

Job Summary

Location: Portsmouth
Salary: £19000.00 - £19000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 11th April 2019

Apply now

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Key Contacts

Shellie Dennis

Shellie Dennis

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: Portsmouth
Salary: £19000.00 - £19000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
11th April 2019

Apply now

Share this job: