French Customer Service Advisor

Job Description

French Customer Service Advisor

Portsmouth

£19,000

Permanent

As a French speaking customer service advisor, you will be representing the business, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat…

Read more

French Customer Service Advisor

Portsmouth

£19,000

Permanent

As a French speaking customer service advisor, you will be representing the business, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call-back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Working hours

37.5 per week – Shifts as below…

  • Week 1 & 2: - 06:00 – 14:00
  • Week 3 & 4: - 14:00 – 22:00
  • 1 in 3 weekends in between the hours or 10:00 – 18:00

Salary £19,000

Job Description

French Customer Service Advisor

Portsmouth

£19,000

Permanent

As a French speaking customer service advisor, you will be representing the business, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call-back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Working hours

37.5 per week – Shifts as below…

  • Week 1 & 2: - 06:00 – 14:00
  • Week 3 & 4: - 14:00 – 22:00
  • 1 in 3 weekends in between the hours or 10:00 – 18:00

Salary £19,000

Job Summary

Location: Portsmouth
Salary: £19000.00 - £19000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 18th November 2021

Apply now

Share this job:

Key Contacts

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Apply now

Your data will be stored in accordance with our Privacy Policy (link below)
Rest assured, we’ll never SPAM you, just send occasional updates we think you’ll find interesting. For more information on how we process your data please see our Privacy Policy (link below)

Job Summary

Location: Portsmouth
Salary: £19000.00 - £19000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
18th November 2021

Apply now

Share this job: