Customer Service Co-ordinator

Job Description

Our client is a forward thinking and progressive business with 100% of their workforce working from home. They are looking for a customer focused individual, to start Monday 28th October, who is able to work in a fast paced and reactive environment, where they are speaking to a range of…

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Our client is a forward thinking and progressive business with 100% of their workforce working from home. They are looking for a customer focused individual, to start Monday 28th October, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits. You can expect to be handling 100-120 calls per day liaising with both clients and team members.

Main Duties

  • Managing a high volume of inbound and outbound calls, in-order to schedule appointments, coordinate visits and react to emergencies wherever necessary
  • Use the companies’ inhouse system to log and update status of all calls to ensure smooth running of operations
  • Audit incoming work to ensure documentation is correct and accurate
  • When required, handle any incoming complaints raised by clients
  • Complete handover notes for next shift and other colleagues

Skills and Knowledge

  • Experience working in a fast paced and busy role, where making and receiving phone calls was a key part of your day.
  • Happy to work from home and must have an appropriate set up from home with no distractions as the role does involve being on the phone to customers/clients for a large part of your day.
  • Good telephone skills, be confident on the phone and build rapport quickly.
  • Must be able to stay calm and unphased whilst working efficiently in a reactive role where you are juggling multiple tasks.
  • Excellent computer skills with an ability to pick up new systems and tasks quickly.
  • Excellent administrations skills along with attention to detail and data entry.
  • Strong work ethic.

Job Description

Our client is a forward thinking and progressive business with 100% of their workforce working from home. They are looking for a customer focused individual, to start Monday 28th October, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits. You can expect to be handling 100-120 calls per day liaising with both clients and team members.

Main Duties

  • Managing a high volume of inbound and outbound calls, in-order to schedule appointments, coordinate visits and react to emergencies wherever necessary
  • Use the companies’ inhouse system to log and update status of all calls to ensure smooth running of operations
  • Audit incoming work to ensure documentation is correct and accurate
  • When required, handle any incoming complaints raised by clients
  • Complete handover notes for next shift and other colleagues

Skills and Knowledge

  • Experience working in a fast paced and busy role, where making and receiving phone calls was a key part of your day.
  • Happy to work from home and must have an appropriate set up from home with no distractions as the role does involve being on the phone to customers/clients for a large part of your day.
  • Good telephone skills, be confident on the phone and build rapport quickly.
  • Must be able to stay calm and unphased whilst working efficiently in a reactive role where you are juggling multiple tasks.
  • Excellent computer skills with an ability to pick up new systems and tasks quickly.
  • Excellent administrations skills along with attention to detail and data entry.
  • Strong work ethic.

Job Summary

Location: Portsmouth
Salary: £13.70 - £13.70 Per Hour
Contract Type: Temporary
Sector: Customer Service
Division: Commercial
Date: 15th October 2024

Apply now

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Key Contacts

Kerry Carter

Kerry Carter

Divisional Manager

Email: Click here
Phone: 023 9232 4666

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

Sophie Carson

Sophie Carson

Commercial Recruitment Consultant

Email: Click here
Phone: 02392 324666

Apply now

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Job Summary

Location: Portsmouth
Salary: £13.70 - £13.70 Per Hour
Contract Type: Temporary
Sector: Customer Service
Division: Commercial
15th October 2024

Apply now

Share this job: