Job Description

Our client is a forward thinking and progressive business with 100% of their workforce working from home. They are looking for a customer focused individual, to start Monday 28th October, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits. You can expect to be handling 100-120 calls per day liaising with both clients and team members.

Main Duties

• Managing a high volume of inbound and outbound calls, in-order to schedule appointments, coordinate visits and react to emergencies wherever necessary
• Use the companies’ inhouse system to log and update status of all calls to ensure smooth running of operations
• Audit incoming work to ensure documentation is correct and accurate
• When required, handle any incoming complaints raised by clients
• Complete handover notes for next shift and other colleagues

Skills and Knowledge

• Experience working in a fast paced and busy role, where making and receiving phone calls was a key part of your day.
• Happy to work from home and must have an appropriate set up from home with no distractions as the role does involve being on the phone to customers/clients for a large part of your day.
• Good telephone skills, be confident on the phone and build rapport quickly.
• Must be able to stay calm and unphased whilst working efficiently in a reactive role where you are juggling multiple tasks.
• Excellent computer skills with an ability to pick up new systems and tasks quickly.
• Excellent administrations skills along with attention to detail and data entry.
• Strong work ethic.