Call Handler / Helpdesk

Job Description

Call Handler / Helpdesk

Portsmouth

Temp to Perm

Working in a call centre environment, you will be making and receiving calls from clients, trades and subcontractors – If you enjoy a busy customer service and administration role this could be for you!

Duties include

  • Receiving appointments over the telephone, schedule and book appointments to…

Read more

Call Handler / Helpdesk

Portsmouth

Temp to Perm

Working in a call centre environment, you will be making and receiving calls from clients, trades and subcontractors – If you enjoy a busy customer service and administration role this could be for you!

Duties include

  • Receiving appointments over the telephone, schedule and book appointments to available appointment slots, record accurate, timely and valuable appointment information into the job management systems and database.
  • You will also communicate with our Direct Operatives and Subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed.

Responsibilities

• Providing the process of delivering the perfect repair for the customer.

• To record accurate, timely and valuable information directly into Job Management Systems and Database, or any other system(s) used to deliver the service.

• To send trades who become available to jobs in the most efficient and effective way ensuring they are productive and eliminating or reducing travel and idle time.

• To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.

Skills

• A professional and courteous telephone manner at all times irrespective of the situation and escalate to your supervisor for support if required.

• Able to deal with lots of activity, remain focused on the call/appointment you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.

• Have good computer skills in MS Office and be comfortable and a quick learner in using job management systems.

• Have good typing skills and be able to record information straight into the job management systems.

• Be a team player, flexible in your working hours to support the delivery of the service, reliable and dependable.

Knowledge

• Basic knowledge of building maintenance trades. (Desirable)

• Good understanding of the Geographical Portsmouth City. (Desirable)

Experience

• Experience of working in a call centre environment. (Required)

Working Hours

  • 8.30am – 5pm

Salary

  • £ 19,875

Job Description

Call Handler / Helpdesk

Portsmouth

Temp to Perm

Working in a call centre environment, you will be making and receiving calls from clients, trades and subcontractors – If you enjoy a busy customer service and administration role this could be for you!

Duties include

  • Receiving appointments over the telephone, schedule and book appointments to available appointment slots, record accurate, timely and valuable appointment information into the job management systems and database.
  • You will also communicate with our Direct Operatives and Subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed.

Responsibilities

• Providing the process of delivering the perfect repair for the customer.

• To record accurate, timely and valuable information directly into Job Management Systems and Database, or any other system(s) used to deliver the service.

• To send trades who become available to jobs in the most efficient and effective way ensuring they are productive and eliminating or reducing travel and idle time.

• To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.

Skills

• A professional and courteous telephone manner at all times irrespective of the situation and escalate to your supervisor for support if required.

• Able to deal with lots of activity, remain focused on the call/appointment you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.

• Have good computer skills in MS Office and be comfortable and a quick learner in using job management systems.

• Have good typing skills and be able to record information straight into the job management systems.

• Be a team player, flexible in your working hours to support the delivery of the service, reliable and dependable.

Knowledge

• Basic knowledge of building maintenance trades. (Desirable)

• Good understanding of the Geographical Portsmouth City. (Desirable)

Experience

• Experience of working in a call centre environment. (Required)

Working Hours

  • 8.30am – 5pm

Salary

  • £ 19,875

Job Summary

Location: Portsmouth
Salary: £19875.00 - £19875.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 22nd July 2021

Apply now

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Key Contacts

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

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Job Summary

Location: Portsmouth
Salary: £19875.00 - £19875.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
22nd July 2021

Apply now

Share this job: