Construction & Building Maintenance Helpdesk Coordinator

Job Description

Construction & Building Maintenance Helpdesk Coordinator


Temporary to Permanent

You will be responsible for the day to day operation of a Construction and Maintenance Helpdesk and in-house job work flow system to ensure a professional and timely service is provided to clients.
Provide administrative assistance to the Office Manager and Operations team as…



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Construction & Building Maintenance Helpdesk Coordinator


Temporary to Permanent

You will be responsible for the day to day operation of a Construction and Maintenance Helpdesk and in-house job work flow system to ensure a professional and timely service is provided to clients.
Provide administrative assistance to the Office Manager and Operations team as may be required in line with the business needs.

Principal duties of the role:

  • Monitoring of emails sent in to the Helpdesk to ensure that clients receive prompt response to their enquiries and advising the relevant manager of priority issues.
  • Answering and filtering of incoming calls and directing calls to the relevant department
  • Setting up new clients on the Job Logic work flow system and ensuring all details relating to the client and contract of service are in place and documented correctly and fully
  • Ensuring that emergency response callouts from clients are dealt with in a timely manner and that the appropriate operatives are scheduled in to attend to any emergency works as required.
  • Book new jobs on to the Job Logic work flow system ensuring a P/O number is received from the client prior to the allocation of works to the relevant operatives, engineers and sub- contractors
  • Ensure clients are kept informed on the progress of jobs and any reported issues.
  • Schedule in any follow up visits to client`s sites in relation to works being undertaken and any new works to be carried out
  • Assist the Operations team with the completion of quotations, costing of jobs and sourcing of specialist contractors and engineers to undertake specific works
  • Process operative`s weekly timesheets, expenses and mileage
  • Be first point of contact for company visitors


Essential skills and experience:

  • Previous Helpdesk experience is essential, preferably within the construction industry, with a good working knowledge and experience of operating a job workflow system.
  • Possess strong customer service skills in both written and verbal communications
  • Ability to multi-task and prioritise workload, and have a flexible approach to the duties of the role
  • Possess sound administration, organisational and problem-solving skills, with the ability to use own initiative when necessary
  • Able to work under pressure, remain courteous and calm at all times
  • Strong team player
  • Possess good IT skills in particular Word, Excel and Outlook at an intermediate to advanced level


Qualifications required:
Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

Salary - £23-25K (Temp to Perm)
Hours - 8am-4.30pm or 8.30am-5.00pm with 30 minute lunch
Onsite Parking

Job Description

Construction & Building Maintenance Helpdesk Coordinator


Temporary to Permanent

You will be responsible for the day to day operation of a Construction and Maintenance Helpdesk and in-house job work flow system to ensure a professional and timely service is provided to clients.
Provide administrative assistance to the Office Manager and Operations team as may be required in line with the business needs.

Principal duties of the role:

  • Monitoring of emails sent in to the Helpdesk to ensure that clients receive prompt response to their enquiries and advising the relevant manager of priority issues.
  • Answering and filtering of incoming calls and directing calls to the relevant department
  • Setting up new clients on the Job Logic work flow system and ensuring all details relating to the client and contract of service are in place and documented correctly and fully
  • Ensuring that emergency response callouts from clients are dealt with in a timely manner and that the appropriate operatives are scheduled in to attend to any emergency works as required.
  • Book new jobs on to the Job Logic work flow system ensuring a P/O number is received from the client prior to the allocation of works to the relevant operatives, engineers and sub- contractors
  • Ensure clients are kept informed on the progress of jobs and any reported issues.
  • Schedule in any follow up visits to client`s sites in relation to works being undertaken and any new works to be carried out
  • Assist the Operations team with the completion of quotations, costing of jobs and sourcing of specialist contractors and engineers to undertake specific works
  • Process operative`s weekly timesheets, expenses and mileage
  • Be first point of contact for company visitors


Essential skills and experience:

  • Previous Helpdesk experience is essential, preferably within the construction industry, with a good working knowledge and experience of operating a job workflow system.
  • Possess strong customer service skills in both written and verbal communications
  • Ability to multi-task and prioritise workload, and have a flexible approach to the duties of the role
  • Possess sound administration, organisational and problem-solving skills, with the ability to use own initiative when necessary
  • Able to work under pressure, remain courteous and calm at all times
  • Strong team player
  • Possess good IT skills in particular Word, Excel and Outlook at an intermediate to advanced level


Qualifications required:
Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

Salary - £23-25K (Temp to Perm)
Hours - 8am-4.30pm or 8.30am-5.00pm with 30 minute lunch
Onsite Parking

Job Summary

Location: London
Salary: £23000.00 - £25000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 4th June 2019

Apply now

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Key Contacts

Shellie Dennis

Shellie Dennis

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: London
Salary: £23000.00 - £25000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
4th June 2019

Apply now

Share this job: