Customer Service Account Manager

Job Description

Customer Service Account Manager

High Wycombe

Permanent

Hybrid Working

The Account Manager offers an exceptional level of service to customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.

You will work closely with Sales…

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Customer Service Account Manager

High Wycombe

Permanent

Hybrid Working

The Account Manager offers an exceptional level of service to customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.

You will work closely with Sales teams, Quality Control and Finance and customers of the business.

Key Responsibilities

• Manage a portfolio of accounts

• To provide support to our customers and the sales teams

• Display a polite and professional telephone manner at all times

• Liaise with business customers in resolving problems and answering queries via telephone,

email and web chat, working to a ‘first call’ resolution target

• Attend meetings with potential and existing customers

• To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future

• Managing relationships at all points up to Director level

• Escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact

• The ability to manage and maintain bespoke and complex accounts, each with varying requirements

• Bespoke reports generated each month for selected customers

• Process management - pro-active to a very high degree, ensuring that the customer never

has to chase us for an update on any query

• Delivering presentations to potential and existing customers

Core Competencies

• Excellent communication and organisational skills

• Must be able to work well under pressure and remain clam in stressful situations

• Customer focused and passionate about service

• A proactive approach

• Ability to work to strict deadlines and prioritise workload

• Great business sense and commercially aware of the consequences of decision making,

striking the right balance between customer service and profit

• Strong organisational and negotiation skills

• Excellent telephone manner including listening skills

• Strong problem-solving skills

• Attention to detail and accuracy

Person Specification

• Personable and confident

• Passionate about providing an excellent service with every customer interaction

• Enjoys working with and speaking to people

• Understands how own role contributes to business objectives and internal customer satisfaction

• Is able to remain calm and work well under pressure

• Delivers against expectations on or ahead of time

• Is able to work as part of a team

Working Hours 9am – 5pm Monday to Friday

Salary - £20,000 + £200 - £300 per month bonus if KPI’s reached.

Job Description

Customer Service Account Manager

High Wycombe

Permanent

Hybrid Working

The Account Manager offers an exceptional level of service to customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.

You will work closely with Sales teams, Quality Control and Finance and customers of the business.

Key Responsibilities

• Manage a portfolio of accounts

• To provide support to our customers and the sales teams

• Display a polite and professional telephone manner at all times

• Liaise with business customers in resolving problems and answering queries via telephone,

email and web chat, working to a ‘first call’ resolution target

• Attend meetings with potential and existing customers

• To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future

• Managing relationships at all points up to Director level

• Escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact

• The ability to manage and maintain bespoke and complex accounts, each with varying requirements

• Bespoke reports generated each month for selected customers

• Process management - pro-active to a very high degree, ensuring that the customer never

has to chase us for an update on any query

• Delivering presentations to potential and existing customers

Core Competencies

• Excellent communication and organisational skills

• Must be able to work well under pressure and remain clam in stressful situations

• Customer focused and passionate about service

• A proactive approach

• Ability to work to strict deadlines and prioritise workload

• Great business sense and commercially aware of the consequences of decision making,

striking the right balance between customer service and profit

• Strong organisational and negotiation skills

• Excellent telephone manner including listening skills

• Strong problem-solving skills

• Attention to detail and accuracy

Person Specification

• Personable and confident

• Passionate about providing an excellent service with every customer interaction

• Enjoys working with and speaking to people

• Understands how own role contributes to business objectives and internal customer satisfaction

• Is able to remain calm and work well under pressure

• Delivers against expectations on or ahead of time

• Is able to work as part of a team

Working Hours 9am – 5pm Monday to Friday

Salary - £20,000 + £200 - £300 per month bonus if KPI’s reached.

Job Summary

Location: High Wycombe
Salary: £20000.00 - £20000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 23rd November 2021

Apply now

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Key Contacts

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: High Wycombe
Salary: £20000.00 - £20000.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
23rd November 2021

Apply now

Share this job: