Web Chat Contact Advisor

Job Description

Web Chat Contact Advisor

Our client in Havant who is a manufacturer and supplier of international consumer products is looking for an experienced customer service advisor to join their aftersales team in their head office.
The role will be to efficiently and effectively respond to consumer and retailer enquiries through digital and…


Read more

Web Chat Contact Advisor

Our client in Havant who is a manufacturer and supplier of international consumer products is looking for an experienced customer service advisor to join their aftersales team in their head office.
The role will be to efficiently and effectively respond to consumer and retailer enquiries through digital and oral methods of communication and have responsibility for ensuring consumer satisfaction is achieved in accordance with company service standards and SLA targets

Main Responsibilities:

• Efficiently respond to consumer and retailer correspondence through both digital and oral methods of communication within the agreed SLA (3 minute Phone/ Web-chat, 24hrs email)

• Input all consumer communication into the Group CRM system ensuring the data is clean, detailed and categorised correctly

• Ensure all customer interaction is undertaken in a professional manner providing a high quality of service expected of a premium brand

• Identify product safety issues and cascade to the After Sales Quality Manager and the After Sales Technical Trainer

Hours : Monday to Thursday 8am : 5pm Friday 12.30pm

Job Description

Web Chat Contact Advisor

Our client in Havant who is a manufacturer and supplier of international consumer products is looking for an experienced customer service advisor to join their aftersales team in their head office.
The role will be to efficiently and effectively respond to consumer and retailer enquiries through digital and oral methods of communication and have responsibility for ensuring consumer satisfaction is achieved in accordance with company service standards and SLA targets

Main Responsibilities:

• Efficiently respond to consumer and retailer correspondence through both digital and oral methods of communication within the agreed SLA (3 minute Phone/ Web-chat, 24hrs email)

• Input all consumer communication into the Group CRM system ensuring the data is clean, detailed and categorised correctly

• Ensure all customer interaction is undertaken in a professional manner providing a high quality of service expected of a premium brand

• Identify product safety issues and cascade to the After Sales Quality Manager and the After Sales Technical Trainer

Hours : Monday to Thursday 8am : 5pm Friday 12.30pm

Job Summary

Location: Havant
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 8th November 2018

Apply now

Share this job:

Key Contacts

Shellie Dennis

Shellie Dennis

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Apply now

Your data will be stored in accordance with our Privacy Policy (link below)
Rest assured, we’ll never SPAM you, just send occasional updates we think you’ll find interesting. For more information on how we process your data please see our Privacy Policy (link below)

Job Summary

Location: Havant
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
8th November 2018

Apply now

Share this job: