Service Coordinator : Contact Centre

Job Description

Our client, within the construction industry is looking for a Service Coordinator who is confident completing administration, communicating with tenants/home owners and the local council to coordinate repairs and maintenance services to properties/buildings.

Working in the contact centre as part of a team, you will assist with the allocation of responsive…

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Our client, within the construction industry is looking for a Service Coordinator who is confident completing administration, communicating with tenants/home owners and the local council to coordinate repairs and maintenance services to properties/buildings.

Working in the contact centre as part of a team, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include…

  • Allocate work in a timely manner to operatives on a daily basis.
  • Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
  • Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
  • Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
  • Any other ad hoc administrative duties as may be required from time to time.

You must have…

  • Previous phone based customer service /contact centre experience
  • Excellent organisational/time management skills
  • Excellent administration/word processing skills
  • Demonstrate attention to detail and accuracy at all times
  • Ability to work under pressure to strict deadlines
  • Strong communication skills
  • Strong word processing and Excel skills

Working hours

Monday to Friday 8am – 5pm (40 hours per week)

Salary

£12 per hour (£24,960)

Job Description

Our client, within the construction industry is looking for a Service Coordinator who is confident completing administration, communicating with tenants/home owners and the local council to coordinate repairs and maintenance services to properties/buildings.

Working in the contact centre as part of a team, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include…

  • Allocate work in a timely manner to operatives on a daily basis.
  • Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
  • Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
  • Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
  • Any other ad hoc administrative duties as may be required from time to time.

You must have…

  • Previous phone based customer service /contact centre experience
  • Excellent organisational/time management skills
  • Excellent administration/word processing skills
  • Demonstrate attention to detail and accuracy at all times
  • Ability to work under pressure to strict deadlines
  • Strong communication skills
  • Strong word processing and Excel skills

Working hours

Monday to Friday 8am – 5pm (40 hours per week)

Salary

£12 per hour (£24,960)

Job Summary

Location: Havant
Salary: £12.00 - £12.00 Per Hour
Contract Type: Temporary
Sector: Customer Service
Division: Commercial
Date: 6th November 2024

Apply now

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Key Contacts

Kerry Carter

Kerry Carter

Divisional Manager

Email: Click here
Phone: 023 9232 4666

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

Sophie Carson

Sophie Carson

Commercial Recruitment Consultant

Email: Click here
Phone: 02392 324666

Apply now

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Job Summary

Location: Havant
Salary: £12.00 - £12.00 Per Hour
Contract Type: Temporary
Sector: Customer Service
Division: Commercial
6th November 2024

Apply now

Share this job: