Job Description

Our client, within the construction industry is looking for a Service Coordinator who is confident completing administration, communicating with tenants/home owners and the local council to coordinate repairs and maintenance services to properties/buildings.

Working in the contact centre as part of a team, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include…

• Allocate work in a timely manner to operatives on a daily basis.
• Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
• Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
• Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
• Any other ad hoc administrative duties as may be required from time to time.

You must have…

• Previous phone based customer service /contact centre experience

• Excellent organisational/time management skills
• Excellent administration/word processing skills
• Demonstrate attention to detail and accuracy at all times
• Ability to work under pressure to strict deadlines
• Strong communication skills
• Strong word processing and Excel skills

Working hours

Monday to Friday 8am – 5pm (40 hours per week)

Salary

£12 per hour (£24,960)