Customer Service Advisor

Job Description

Our client is looking for Customer Service Advisors to work in their busy Customer Service department for a 2-3 month period. You will have excellent customer service skills and be passionate about delivering a first-class service to customers. Previous experience in a call centre / contact centre or…

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Our client is looking for Customer Service Advisors to work in their busy Customer Service department for a 2-3 month period. You will have excellent customer service skills and be passionate about delivering a first-class service to customers. Previous experience in a call centre / contact centre or a busy customer facing environment is essential.

Key Duties

  • Delivering an exceptional level of customer service
  • Use CRM system to process inbound customer contact which could be received via phone, email, customer portal, live chat etc.
  • Resolving queries at first point of contact
  • Data entry accuracy – customer details, recording of complaints, account changes etc.
  • Processing engineer job results ensuring customer is kept up to date and account updated as required
  • Listening to customers, understanding their needs and providing tailored solutions
  • Undertaking some back-office administration tasks
  • Managing your own daily workload

Skills and Knowledge

  • Being passionate about customer service
  • Ability to communicate effectively
  • Have a positive can-do attitude
  • Ability to work under pressure and multitask
  • Strong IT skills
  • Recent call centre experience is highly desirable
  • Experience of working in a busy customer facing environment is desirable

Job Description

Our client is looking for Customer Service Advisors to work in their busy Customer Service department for a 2-3 month period. You will have excellent customer service skills and be passionate about delivering a first-class service to customers. Previous experience in a call centre / contact centre or a busy customer facing environment is essential.

Key Duties

  • Delivering an exceptional level of customer service
  • Use CRM system to process inbound customer contact which could be received via phone, email, customer portal, live chat etc.
  • Resolving queries at first point of contact
  • Data entry accuracy – customer details, recording of complaints, account changes etc.
  • Processing engineer job results ensuring customer is kept up to date and account updated as required
  • Listening to customers, understanding their needs and providing tailored solutions
  • Undertaking some back-office administration tasks
  • Managing your own daily workload

Skills and Knowledge

  • Being passionate about customer service
  • Ability to communicate effectively
  • Have a positive can-do attitude
  • Ability to work under pressure and multitask
  • Strong IT skills
  • Recent call centre experience is highly desirable
  • Experience of working in a busy customer facing environment is desirable

Job Summary

Location: Havant
Salary: £11.50 - £11.50 Per Hour
Contract Type: Contract
Sector: Customer Service
Division: Commercial
Date: 22nd January 2025

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Key Contacts

Kerry Carter

Kerry Carter

Divisional Manager

Email: Click here
Phone: 023 9232 4666

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: Havant
Salary: £11.50 - £11.50 Per Hour
Contract Type: Contract
Sector: Customer Service
Division: Commercial
22nd January 2025

Apply now

Share this job: