Customer Service Advisor

Job Description

Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact center/helpdesk or office-based customer service environment then this could be the role for you.

In this role you will be –

  • Providing a front-line…

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Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact center/helpdesk or office-based customer service environment then this could be the role for you.

In this role you will be –

  • Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry.
  • Following up complex customer enquiries to ensure they are resolved
  • Scheduling engineers to attend site
  • Carrying out administration tasks required that relate to resolving customer contact.
  • Capturing and updating relevant customer information on systems as required.

Experience and skills required –

  • Previous call centre experience or similar front line service experience.
  • Evidence of customer service soft skills including empathy and taking ownership.
  • Ability to adhere to scheduled timescales/rota.

Hours -

Monday to Friday 8.30am – 5.00pm

Job Description

Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact center/helpdesk or office-based customer service environment then this could be the role for you.

In this role you will be –

  • Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry.
  • Following up complex customer enquiries to ensure they are resolved
  • Scheduling engineers to attend site
  • Carrying out administration tasks required that relate to resolving customer contact.
  • Capturing and updating relevant customer information on systems as required.

Experience and skills required –

  • Previous call centre experience or similar front line service experience.
  • Evidence of customer service soft skills including empathy and taking ownership.
  • Ability to adhere to scheduled timescales/rota.

Hours -

Monday to Friday 8.30am – 5.00pm

Job Summary

Location: Eastleigh
Salary: £14.50 - £14.50 Per Hour
Contract Type: Contract
Sector: Customer Service
Division: Commercial
Date: 11th June 2024

Apply now

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Peter Hunt

Peter Hunt

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Email: Click here
Phone: 023 9232 4666

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Job Summary

Location: Eastleigh
Salary: £14.50 - £14.50 Per Hour
Contract Type: Contract
Sector: Customer Service
Division: Commercial
11th June 2024

Apply now

Share this job: