Technical Customer Service Advisor

Job Description

Helpdesk / Customer Services Team Member

Chichester

£19,500

Temp to Perm

The primary objective of this role is to ensure the successful setup and support of all customers, ensuring a quality customer experience. You will be the first point of contact for all customer service issues.

Summary

• …

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Helpdesk / Customer Services Team Member

Chichester

£19,500

Temp to Perm

The primary objective of this role is to ensure the successful setup and support of all customers, ensuring a quality customer experience. You will be the first point of contact for all customer service issues.

Summary

• Day-to-day resolution of inbound phone and email queries, incidents, and requests in relation to the company products to customer satisfaction.

• Identifying and implementing service, process, and product improvements.

• Adherence to all internal and external SLAs and KPIs.

Responsibilities

• Log, update and track all customer queries, incidents and requests to resolution.

• Escalating customer queries, incidents and requests that cannot be resolved after full investigation.

• Highlight and define operational process risks and gaps and make recommendations to mitigate or minimise the impact of recognised business risks.

• Proactively identify operational process, service and product improvements to ensure the continued effectiveness of these processes in line with business objectives.

• Comply with company security policy to ensure data protection.

• Creation of both internal and external reports requiring a good working knowledge of MS Excel skills

• Complete daily system checks to ensure products are working as expected.

Experience

• Experience of working within a quality customer service environment, dealing with queries both on the telephone and by email.

• Good at problem solving including identifying, analysing and solving problems of behalf of customers.

• Excellent time management skills.

• Ability to prioritise workload in a busy environment.

Working hours

9am – 5.30pm Monday to Friday

Work to be split between office and working from home

Salary

£19,500

Job Description

Helpdesk / Customer Services Team Member

Chichester

£19,500

Temp to Perm

The primary objective of this role is to ensure the successful setup and support of all customers, ensuring a quality customer experience. You will be the first point of contact for all customer service issues.

Summary

• Day-to-day resolution of inbound phone and email queries, incidents, and requests in relation to the company products to customer satisfaction.

• Identifying and implementing service, process, and product improvements.

• Adherence to all internal and external SLAs and KPIs.

Responsibilities

• Log, update and track all customer queries, incidents and requests to resolution.

• Escalating customer queries, incidents and requests that cannot be resolved after full investigation.

• Highlight and define operational process risks and gaps and make recommendations to mitigate or minimise the impact of recognised business risks.

• Proactively identify operational process, service and product improvements to ensure the continued effectiveness of these processes in line with business objectives.

• Comply with company security policy to ensure data protection.

• Creation of both internal and external reports requiring a good working knowledge of MS Excel skills

• Complete daily system checks to ensure products are working as expected.

Experience

• Experience of working within a quality customer service environment, dealing with queries both on the telephone and by email.

• Good at problem solving including identifying, analysing and solving problems of behalf of customers.

• Excellent time management skills.

• Ability to prioritise workload in a busy environment.

Working hours

9am – 5.30pm Monday to Friday

Work to be split between office and working from home

Salary

£19,500

Job Summary

Location: Chichester
Salary: £19500.00 - £19500.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
Date: 19th November 2021

Apply now

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Key Contacts

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: Chichester
Salary: £19500.00 - £19500.00 Per Annum
Contract Type: Permanent
Sector: Customer Service
Division: Commercial
19th November 2021

Apply now

Share this job: