Job Description

Your role will be to manage on a day-to-day basis, a team of trade operatives within a Social Housing setting to ensure that the correct repairs are undertaken safely and within the specified timescales. The ideal candidate would be from a trade background with experience in dealing with direct employees and dealing with any employee issues.

DUTIES

• Ensuring that repairs are undertaken efficiently and cost-effectively, enabling efficient use of the team and compliance with Health and safety policies.
• Holding performance meetings with team members, assisting with training and development of your team via toolbox talks, coaching etc.
• Providing technical advice, support and guidance to operatives and following escalation procedures.
• Undertaking quality assessments and providing instructions to rectify any snagging, defects and/or uncompleted works.
• Liaising with tenants regarding the scope of service provision and resolving issues/managing expectations.
• Assisting with training and development for operatives.
• Ensuring all admin work is carried out in an accurate and timely manner.

SKILLS NEEDED

• Strong technical knowledge – a trades background (carpentry, plumbing, roofing, groundworks, decorating etc)
• Excellent organisational and communication skills
• Ability to implement fully company policies and processes
• Good Excel/Outlook and General IT skills
• Good Commercial awareness and understanding of the impact of costs
• Clean, Manual, UK Driving License (essential)
• SSSTS or SMSTS Qualification

BENEFITS

• 23 days holiday + bank holidays (increasing throughout time served)
• Ability to buy or sell up to 3 days holiday per year
• Company vehicle with fuel card
• Bupa healthcare scheme
• Company pension scheme
• Discounted gym memberships
• Employee Assistance and Wellbeing Programmes
• On-site parking
• Company uniform, phone and laptop