Job Description

We are seeking a conscientious, enthusiastic and experienced Supervisor with a can-do attitude and can-do approach. Applicants must have a technical background in all aspect of building and maintenance with the ability to provide and present accurate estimates for various differing small works projects, the supervisor should have previous experience in a similar role. The Supervisor must maintain a professional appearance, attitude and be polite and courteous at all times. It is a further requirement that all contract employees must pass a Disclosure and Barring Service (DBS) check.

Main Duties:

• Keep the Call Centre and the Client up to date with the overall delivery of works and progress
• Build the relationship with the Client liaising with the them to keep them up to date with the overall delivery of the works and how these are progressing.
• Liaising with the building users and ensuring they are kept within the communication loop, so as to fully understand the process, schedule of works and what the next enabling steps are.
• Report to the office and resource controller keeping them fully up to speed with the status of the programme of works under your control.
• Support the operatives in their learning and development, ensuring they have the right technical and organisational skills to do their job.
• Support for the Contract Manager when needed in the scoping, pricing and delivery of jobs.
• Manage work on site and update regularly in order to make sure work is completed in a timely, professional and efficient manner.
• Carry out quality checks on completed works when required and document the findings, making sure that any issues are passed to the Call Centre to allow prompt rectification.
• Support the Resource Controller in delivering the service i.e. with technical support with resourcing etc.
• Understand and enforce health and safety at all times, carrying out tool box talks, Operative assessments and other training with the team, whether on site or in the office.
• Carry out scaffold inspections, where required, ensuring that the scaffold register is kept up to date.
• Carry out normal day to day work as part of the daily tasks issued, carrying out site inspections, Health & Safety observations, quality checks and guidance for operatives and our sub-contractor partners
• Resolving complex issues, whilst seeking guidance, advice from your senior colleagues and delivering these outcomes professionally and a courteous manner
• Be a part of the call-out rota, out of hours, emergency team to be a point of escalation.
• Carry out induction of new staff members as necessary ensuring that the operative has a detailed understanding of Mountjoy, our client’s requirements and continual monitoring of the new inductee giving feedback as and when required.

Knowledge required:

• 3+ years’ experience working in a Property Maintenance and small works environment completing reactive, maintenance, and pricing and delivering small project works (Essential)
• Have experience in a trade background.
• Technical background in reactive maintenance, small works with the ability to problem solve

• Able to recruit and induct staff ensuring they have a professional introduction to the company and contract.
• Be the technical expert for associated works, providing efficient and effective solutions where required.
• Able to support and coach a team in the achievement of the standards and quality we are striving for.
• Able to operate in a changing and evolving environment and enjoy the challenge.
• Possess interpersonal skills and the ability to communicate at all levels in a professional and courteous, whilst accepting challenges from colleagues, tenants and our client
• Have an organised approach to work, time management and to organise a diary
• Able to apply a practical approach and solutions to Health & Safety.
• Proficient in MS Office, particularly excel, to an intermediate level and be able to understand how Mountjoy’s FES system interacts with other systems.
• Able to record information in the field, identify trends and recurrent issues and put a measure in place to understand the extent of the trend or issue.
• Be a team player by understanding what it is to be part of a team sharing experiences and learning.

Qualifications required:

• Trade qualifications (Essential)
• SMSTS or SSSTS Health and Safety (Essential)
• PASMA & Scaffold Inspectors trained (must be willing to complete the training if not qualified)
• IOSH Working Safety
• Construction Skills Certificate Scheme accreditation or equivalent
• Asbestos awareness and unlicensed removal (must be willing to complete the training if not qualified)
• First Aid Trained – 3 day (must be willing to complete the training if not qualified)
• Hold a full Driving Licence

Experience

• Experience of completing quotations and estimates (Essential)
• Technical building knowledge of working methods, practices, procedures, processes, regulations and legislation
• Experience of working in a Property Maintenance & Small Works environment (Essential)
• Managing/delivering maintenance, repairs and small project works
• IT knowledge and competency with various systems & programmes. Being able to deliver works via a pre-planned schedule and to update and communicate that schedule on a regular basis
• Being able to communicate at all levels

Benefits

• 23 days holiday
• Cycle to work scheme
• Childcare scheme
• Company vehicle / fuel card