Technical Support Advisor

Job Description

Technical Support Advisor

Havant

£22-25K

Permanent

In this technical support advisor role, you will deliver the highest quality service to customers who have bought network-based CCTV systems and cloud video services.

Duties

  • You will be confident to liaise with customers and to remotely diagnose and resolve their technical problems via telephone, email, webchat, our dedicated helpdesk software…

Read more

Technical Support Advisor

Havant

£22-25K

Permanent

In this technical support advisor role, you will deliver the highest quality service to customers who have bought network-based CCTV systems and cloud video services.

Duties

  • You will be confident to liaise with customers and to remotely diagnose and resolve their technical problems via telephone, email, webchat, our dedicated helpdesk software package and via connection to remote customer equipment using Apps & TeamViewer.
  • Escalate potential complex problems to ensure an efficient and timely response to customers.
  • You will also be involved with the maintenance of our customers’ camera systems, ensuring their network-based CCTV systems enjoy maximum uptime wherever possible.
  • Organise and plan daily workload as effectively as possible to meet expected targets and deadlines.
  • Maintain and update records of activities on the Company Computer systems
  • Respond promptly to all communications in an efficient manner.
  • Ensure all company policies and procedures are maintained and adhered to at all times.
  • Be a ‘Product Champion’ for a select range of products providing support and training to internal customers – Sales/Production/Repairs
  • Support and update central knowledge base to share particular problems/issues etc. with the support team.
  • Ensure that the internal systems are up to date with all necessary relevant information

Skills and Knowledge

  • Excellent troubleshooting and problem-solving skills
  • Customer service experience
  • Excellent communication ability
  • Outstanding organisational and time-management skills
  • Experience with Microsoft Office 365 services and applications, Including Outlook and Excel
  • End User Support / Service Desk experience
  • Good networking and Microsoft server knowledge
  • To have strong interpersonal skills and be a positive team player with a desire to make a significant contribution to team performance and enhanced customer satisfaction
  • Knowledge of CCTV would be an advantage

Hours

  • 9.00am – 5.30pm, 1 hour lunch, Monday to Friday

Job Description

Technical Support Advisor

Havant

£22-25K

Permanent

In this technical support advisor role, you will deliver the highest quality service to customers who have bought network-based CCTV systems and cloud video services.

Duties

  • You will be confident to liaise with customers and to remotely diagnose and resolve their technical problems via telephone, email, webchat, our dedicated helpdesk software package and via connection to remote customer equipment using Apps & TeamViewer.
  • Escalate potential complex problems to ensure an efficient and timely response to customers.
  • You will also be involved with the maintenance of our customers’ camera systems, ensuring their network-based CCTV systems enjoy maximum uptime wherever possible.
  • Organise and plan daily workload as effectively as possible to meet expected targets and deadlines.
  • Maintain and update records of activities on the Company Computer systems
  • Respond promptly to all communications in an efficient manner.
  • Ensure all company policies and procedures are maintained and adhered to at all times.
  • Be a ‘Product Champion’ for a select range of products providing support and training to internal customers – Sales/Production/Repairs
  • Support and update central knowledge base to share particular problems/issues etc. with the support team.
  • Ensure that the internal systems are up to date with all necessary relevant information

Skills and Knowledge

  • Excellent troubleshooting and problem-solving skills
  • Customer service experience
  • Excellent communication ability
  • Outstanding organisational and time-management skills
  • Experience with Microsoft Office 365 services and applications, Including Outlook and Excel
  • End User Support / Service Desk experience
  • Good networking and Microsoft server knowledge
  • To have strong interpersonal skills and be a positive team player with a desire to make a significant contribution to team performance and enhanced customer satisfaction
  • Knowledge of CCTV would be an advantage

Hours

  • 9.00am – 5.30pm, 1 hour lunch, Monday to Friday

Job Summary

Location: Havant
Salary: £22000.00 - £25000.00 Per Annum
Contract Type: Permanent
Sector: Business
Division: Commercial
Date: 21st June 2022

Apply now

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Key Contacts

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: Havant
Salary: £22000.00 - £25000.00 Per Annum
Contract Type: Permanent
Sector: Business
Division: Commercial
21st June 2022

Apply now

Share this job: