Maintenance and Repairs Helpdesk Administrator

Job Description

Our client who provides responsive maintenance and completes void property works is looking to recruit a Helpdesk Administrator to join the growing team.

Your aim will be to as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all…

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Our client who provides responsive maintenance and completes void property works is looking to recruit a Helpdesk Administrator to join the growing team.

Your aim will be to as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new repairs and ongoing repair appointments.

Responsibilities

  • To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
  • Constantly monitor the job screens, and when a job requires you to act, take action, or if uncertain pull on the Contract Manager or Supervisors for assistance.
  • Provide timely information to the client in terms of work in progress.

  • To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
  • When issues or queries are identified ensure, you escalate to your line manager/supervisor to ensure it gets acted on and resolved through to a conclusion.
  • To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.

Skills Required

  • Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
  • Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.

  • Have a reasonable proficiency in MS Office and able to use inhouse IT systems for job management understanding how they function and interact with other systems.
  • Be able to take direction from the Resource Controller / Contract Manager and be happy to respond to their instructions.
  • Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary;
  • Be comfortable in dealing with the workforce, tenants and building users, whilst be able to remain professional even when issues are contentious.

Knowledge Required

  • Contact Centre experience and ideally helpdesk/coordinator within repairs and maintenance
  • Basic knowledge of trades and labour
  • Good geographical knowledge of the local area

Job Description

Our client who provides responsive maintenance and completes void property works is looking to recruit a Helpdesk Administrator to join the growing team.

Your aim will be to as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new repairs and ongoing repair appointments.

Responsibilities

  • To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
  • Constantly monitor the job screens, and when a job requires you to act, take action, or if uncertain pull on the Contract Manager or Supervisors for assistance.
  • Provide timely information to the client in terms of work in progress.

  • To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
  • When issues or queries are identified ensure, you escalate to your line manager/supervisor to ensure it gets acted on and resolved through to a conclusion.
  • To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.

Skills Required

  • Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
  • Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.

  • Have a reasonable proficiency in MS Office and able to use inhouse IT systems for job management understanding how they function and interact with other systems.
  • Be able to take direction from the Resource Controller / Contract Manager and be happy to respond to their instructions.
  • Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary;
  • Be comfortable in dealing with the workforce, tenants and building users, whilst be able to remain professional even when issues are contentious.

Knowledge Required

  • Contact Centre experience and ideally helpdesk/coordinator within repairs and maintenance
  • Basic knowledge of trades and labour
  • Good geographical knowledge of the local area

Job Summary

Location: Woking
Salary: £12.00 - £12.00 Per Hour
Contract Type: Temporary
Sector: Administration
Division: Commercial
Date: 2nd November 2023

Apply now

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Key Contacts

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Peter Hunt

Peter Hunt

Director

Email: Click here
Phone: 023 9232 4666

Sophie Carson

Sophie Carson

Commercial Recruitment Consultant

Email: Click here
Phone: 02392 324666

Apply now

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Job Summary

Location: Woking
Salary: £12.00 - £12.00 Per Hour
Contract Type: Temporary
Sector: Administration
Division: Commercial
2nd November 2023

Apply now

Share this job: