Helpdesk Administrator

Job Description

Helpdesk Administrator


Winchester
£20,000

Join a local, well established company that believes in recognising its staff for their commitment and offers an opportunity to grow.
The team is responsible for ensuring that a quality repair is carried out on every visit, leaving buildings safe and ready for the public

Your new role
To provide support by…







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Helpdesk Administrator


Winchester
£20,000

Join a local, well established company that believes in recognising its staff for their commitment and offers an opportunity to grow.
The team is responsible for ensuring that a quality repair is carried out on every visit, leaving buildings safe and ready for the public

Your new role
To provide support by ensuring you issue, receive, and record clean information accurately and timely for all calls received. Also, to ensure that all appointments are met for the day, this will include booking appointments, engaging with customers, operatives and supervisors.
Your duties will be

  • To record accurate information on a job including; the time of the repair, location, customer, trade required and the description of the works actually completed along with a description of what was done, how it was done, a measurement of the works and van stock used.
  • Raise new jobs ensuring they are the correct priority and budget code and schedule convenient appointments for the resident using the Appointment Tracker as a guide to our capability.
  • Allocate the right tradesmen based on skills, availability and locality to the jobs that are coming up to ensure we meet the appointment, minimise travel and down time and do not pull Operatives off jobs;
  • Input information directly into our job management system
  • Assist the other CSO throughout the day by monitoring the job screens and when a job needs you to act on it or if unsure ask the Resource Controller and then act.
  • Undertake customer satisfaction surveys on completion of the works and highlight any areas of improvement required to the Resource Controller.


What you will get in return

  • You will receive an annual salary of £20,000
  • 23 days holiday plus bank holidays
  • Access to our suite of benefits which include life insurance, a car lease/buying scheme with preferential rates, the ability to buy or sell holiday to tailor your holiday to your individual requirements, our cycling scheme to save money on new bikes as well as a childcare voucher scheme


Working hours
Monday to Friday 08.00am : 17.00

Job Description

Helpdesk Administrator


Winchester
£20,000

Join a local, well established company that believes in recognising its staff for their commitment and offers an opportunity to grow.
The team is responsible for ensuring that a quality repair is carried out on every visit, leaving buildings safe and ready for the public

Your new role
To provide support by ensuring you issue, receive, and record clean information accurately and timely for all calls received. Also, to ensure that all appointments are met for the day, this will include booking appointments, engaging with customers, operatives and supervisors.
Your duties will be

  • To record accurate information on a job including; the time of the repair, location, customer, trade required and the description of the works actually completed along with a description of what was done, how it was done, a measurement of the works and van stock used.
  • Raise new jobs ensuring they are the correct priority and budget code and schedule convenient appointments for the resident using the Appointment Tracker as a guide to our capability.
  • Allocate the right tradesmen based on skills, availability and locality to the jobs that are coming up to ensure we meet the appointment, minimise travel and down time and do not pull Operatives off jobs;
  • Input information directly into our job management system
  • Assist the other CSO throughout the day by monitoring the job screens and when a job needs you to act on it or if unsure ask the Resource Controller and then act.
  • Undertake customer satisfaction surveys on completion of the works and highlight any areas of improvement required to the Resource Controller.


What you will get in return

  • You will receive an annual salary of £20,000
  • 23 days holiday plus bank holidays
  • Access to our suite of benefits which include life insurance, a car lease/buying scheme with preferential rates, the ability to buy or sell holiday to tailor your holiday to your individual requirements, our cycling scheme to save money on new bikes as well as a childcare voucher scheme


Working hours
Monday to Friday 08.00am : 17.00

Job Summary

Location: Winchester
Salary: £20000.00 - £20000.00 Per Annum
Contract Type: Permanent
Sector: Administration
Division: Commercial
Date: 29th November 2019

Apply now

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Key Contacts

Shellie Dennis

Shellie Dennis

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Kerry Carter

Kerry Carter

Commercial Recruitment Consultant

Email: Click here
Phone: 023 9232 4666

Apply now

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Job Summary

Location: Winchester
Salary: £20000.00 - £20000.00 Per Annum
Contract Type: Permanent
Sector: Administration
Division: Commercial
29th November 2019

Apply now

Share this job: